Customer Service & Parts Key Account Manager

About us

The Mercedes-Benz Trucks brand is a synonym for top-class product and service quality, cost-effectiveness, reliability, and sustainability, as summed up by the slogan “Trucks you can trust.” Repeatedly, the pioneering spirit at Mercedes-Benz Trucks has generated ground-breaking innovations, from autonomous driving to active and passive safety systems.

As our Customer Service & Parts KeyAccount Manager, you will develop and support a pre-defined set of Key Account customers, to help maximise the customer’s satisfaction through vehicle uptime, and to grow OEM parts sales and downstream-related services.

More about the role

Commercial

Responsible for providing Customer Service support for a defined allocated list of truck customers. For each account, planning and alignment with dealer partners and DTUK management team, in line with the truck strategic direction. Prioritisation of customer opportunities that deliver parts sales and downstream revenues to build a profitable and sustainable business.

Customer

Maximise the customer relationship by ensuring a contact strategy is implemented and adhered to involving senior management and dealer partners. In-service account management and problem resolution for all Key Accounts including technical issues and coordination with the dealer network. Transparency and completeness of fleet customer contact records.

Growth of sales and services

For each assigned Key Account, the creation and implementation of business development plans in line with strategic priorities of Daimler Truck, including growth of parts sales. Ensuring achievement of net revenue customer pay parts targets.

Brand

Consistently demonstrate behaviours and practices that enhance and improve customer perception of the brand image and experience.

Culture

Be a brand and product ambassador of Daimler Truck, to both the retail partners and their customers as required by the business. Following corporate integrity & compliance expectations.

About you

• Ideally qualified to degree level with highly developed business/commercial orientation in the logistics/haulage/truck market place
  

• Sales experience and a detailed knowledge of the HGV market, including acquisition

methods and service packages

• Experience and understanding of truck service and maintenance requirements and commercial practices
  

• Highly developed numeracy and commercial judgement of deal quality
  

• Excellent negotiation and interpersonal skills with the ability to successfully interact at all levels
  

• As this is a field-based role, it requires a full and clean UK driving licence

What we'll give youp>

As well as the opportunity to work for a great business who are passionate in everything that we do, we will offer you a competitive salary and discretionary bonus structure. We also hope you will love our products as much as we do, with access to our colleague’s car schemes. On top of that, you will be able to join our pension scheme and you will get a flexible benefit pot that can be used to find the benefits that are right for you.

We are here to support you - we offer access to colleague wellbeing resources, including an Employee Assistance Programme and Mental health First Aiders. What's more, we will also encourage your development, with the training and knowledge you need to reach your potential.

What’s next?

Once you click apply, we will take you through to the Daimler (our parent company) careers portal. Here, you will need to complete a short 10-minute application form, attach your current CV and submit your salary expectations. Simple.

Closing date 28 April 2024

Don't forget to follow us on LinkedIn @ Mercedes-Benz Trucks UK Ltd.

Managing your data

We care about your personal data. The General Data Protection Regulation provides you with more control and by submitting an application to us; we consider this to be an agreement to process your personal data in support of our recruitment and selection process.

Data categories that we process in relation to your application are the ones that you provided as part of the application process. We process your personal data in relation to the application, in accordance with the legal requirements. Recipients of your personal data within our company are the managers of the specialist unit in charge of filling the position and the responsible colleagues from HR.

Your application data is held within our secure application tracking system called Taleo – you will be given access to a candidate zone in this system where you can monitor and manage your application and see status updates. We will communicate with you, by email or phone throughout the recruitment process so that we can keep you updated and inform you of your progress through the recruitment process. You can also seek ‘job alerts’ once you are registered in Taleo and it’s possible your details may be returned in searches we conduct for new positions, and we may contact you by email to let you know about them. We limit the storage of your data to the necessary period. Contact us as DTHR@daimlertruck.com for further information.

If you have any questions about any matter relating to data protection or the personal data that we process about you for the purpose of personnel recruiting, please contact the Chief Officer of Corporate Data Protection for the Daimler Group at the following address: Daimler AG, HPC E600, 70546 Stuttgart, data.protection@daimler.com.