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SalaryJob Title: Customer Service Representative
Location: Bristol
Job Type: Full-time
Job Description:
We are seeking a dedicated Customer Service Representative to join our team. In this role, you will be responsible for delivering exceptional customer experiences and resolving inquiries in a timely and professional manner. Key responsibilities include:
- Responding promptly to customer enquiries.
- Providing accurate information regarding products, services, and policies
- Assisting customers with order placement, tracking, and returns
- Resolving customer complaints and escalating issues as needed
- Building and maintaining strong customer relationships
- Collaborating with other departments to ensure timely resolution of customer issues
- Meeting or exceeding Customer Service goals and performance targets
Qualifications:
- High school diploma or equivalent; college degree preferred
- Previous Customer Service experience in a fast-paced environment
- Excellent communication skills, both verbal and written
- Strong problem-solving abilities and attention to detail
- Ability to multitask and prioritise in a dynamic work environment
- Proficiency with computer systems and software applications
- Positive attitude and willingness to learn and grow
- Flexibility to work evenings, weekends, and holidays as needed
Benefits:
- Competitive salary
- Health, dental, and vision insurance
- Retirement savings plan with employer match
- Paid time off and holidays
- Career development and advancement opportunities
- Fun and inclusive company culture
How to Apply:
If you are passionate about providing exceptional Customer Service and thrive in a collaborative team environment, we want to hear from you! Please submit your CV for consideration.
Job Type: Permanent
Pay: £23,052.00-£26,903.12 per year
Benefits:
- Additional leave
- Free parking
- On-site parking
- Paid volunteer time
Schedule:
- Day shift
- Monday to Friday
Education:
- A-Level or equivalent (preferred)
Experience:
- Customer Service: 1 year (preferred)
Work Location: In person
