Customer Service Representative (Full-Time)

Job Summary:
Come and join a growing friendly team - We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. In this role, you will be responsible for providing exceptional service to our customers, addressing their inquiries and concerns, and ensuring their overall satisfaction.

Responsibilities:
- Analyze customer inquiries and provide accurate and timely responses
- Assist customers in in resolving any service request
- Upsell products and services to customers when appropriate
- Communicate effectively with customers via phone, email, or chat
- Demonstrate excellent phone etiquette and professionalism in all customer interactions
- Perform data entry tasks accurately and efficiently

Qualifications:
- Fluent in both English (written and verbal)
- Strong communication skills, both written and verbal
- Ability to analyze customer needs and provide appropriate solutions
- Experience in upselling products or services is a plus
- Excellent phone etiquette and Customer Service skills
- Proficient in data entry with a high level of accuracy - we use Google

We also use a Microsoft based management system which training will be given

Benefits:
- Competitive salary
- Comprehensive training program
- Opportunities for career growth and advancement within the company
- Casual Dress code
- Paid time off

If you are a motivated individual with excellent communication skills and a passion for providing exceptional Customer Service, we encourage you to apply for the position of Customer Service Representative. Join our team today!

Job Type: Full-time

Benefits:

• Casual dress
• Company events
• Company pension
• On-site parking
• Transport links

Schedule:

• Day shift
• Monday to Friday

Education:

• GCSE or equivalent (preferred)

Experience:

• Customer Service: 1 year (required)

Work Location: In person

Application deadline: 25/04/2024
Reference ID: CSRApr24
Expected start date: 01/05/2024