Customer Service Representative

Customer Service Representative
Business Unit: Datashred
Location: West Thurrock, RM19 1NA
Contract Type: Permanent - Full Time
Hours: 35 - Monday - Friday 9am - 5pm
Salary: £24,000
Own transport is preferable due to location of this site
Do you want to work in a vibrant and rapidly growing business? Are you passionate about delivering excellent Customer Service? We have a new, exciting permanent opportunity available for someone who is looking for a new role delivering exceptional services to our customers.
In this role you will report into the Customer Service Team Leader, you will liaise with internal and external customers to ensure customer queries are resolved within SLA while maintaining maximum efficiency and quality always. To strive to achieve all department and personal KPIs, to remain customer focused always, to keep up to date with all business changes.
RESPONSIBILITIES
Liaise with external and internal customers to assist with all queries via telephone & email
Always provide excellent Customer Service
To build close working relationships with all areas of the business
Complete company paperwork accurately and promptly in line with company procedures
Daily use of MS Excel, Word, Outlook and other MS Packages
ABOUT YOU
Experienced working in a fast-paced customer focused environment
Ability and commitment to delivering excellent Customer Service
Excellent communication skills, both written and verbal
Excellent attention to detail, problem-solving abilities and ownership
Own transport is preferable
Happy working to KPIS's
Restore offers a wide range of benefits to our employees such as:
- Annual leave
- Salary
- Life assurance scheme
- Health and wellbeing scheme
We are one of the leading providers of data destruction in the UK, with secure shredding centres across country providing scale, efficiency, and unrivalled value to our customers.
With both on-site and off-site destruction services, the Datashred team is flexible and customer focussed. We have a clear vision to be the number one choice for secure destruction and recycling if confidential material. And we can only achieve this with the support and enthusiasm of our team.
An Inclusive Approach
We are committed to becoming a great place to work, one that is inclusive, safe and where people can reach their true potential. We value the contribution that all our colleagues make and aim to have a company that recognises the diverse, multi-cultural society in which we live.
We actively encourage applications from all members of our community, including those from underrepresented groups. We are happy to consider flexible working options, including part time hours wherever this is practically possible. We're also interested in hearing from individuals with different career experiences, including those that are looking to return to work following a career break