Customer Service Representative

We're the global leader in providing energy solutions that help businesses grow and communities thrive. We work as a team and we’re proud of the difference we make to customers, to local communities, and towards a sustainable future for the world.

We’re looking for a Customer Service Representative, based in our Cannock location.

Why Aggreko? Here are some of the perks and rewards.

• A competitive salary

• Benefits package (including but not limited to pension plan, bonus scheme, and Life Assurance)   

• Generous holiday entitlement, with option to ‘buy’ or ‘sell‘ 

• A focus on continued personal development 

• Paid time off work for volunteering in the community 

• Access to our Employee Assistance Programme which helps promote and support a healthy lifestyle 

What you’ll do:

• Handle incoming customer calls to address equipment, service, or contract queries.

• Maintain and support customer and supplier relationships.

• Locate and coordinate supplies from internal and external sources to fulfill orders in a cost-effective manner.

• Support the sales function with regards to customer orders, post-order follow-up activities and in expediting the process.

• Ensure the accuracy and efficiency of contacts and customer data.

• Responsible for the service administration teams supporting the hire process.

• Ensure internal and external customer satisfaction, through timely, effective, and efficient depot administrative process.

• Issue customer invoices on a daily, weekly and monthly basis. 

You’ll have the following skills and experience:

You will have a minimum of 3 years’ experience in a similar Customer Service role. Knowledge of the rentals industry sector would be beneficial but is not essential. Experience using a CRM system, ideally Salesforce, is a huge benefit to this role but training can be provided.

You will have excellent communication skills. You will be able to develop and manage stakeholder relationships and work collaboratively across wider teams. You’ll be self-motivated with a “can do” attitude. A creative thinker, able to propose solutions and think beyond your day-to-day remit. 

Find out more and apply now.

Bring your energy. Grow your career.