Customer Service Representative

Customer Service Representative

Tamworth

Permanent

Up to £27,000 per annum DOE

Monday-Friday – 8:30am-5:00pm

We are working with a global manufacturing business who are looking for an experienced Customer Service Representative to join their friendly team in Tamworth. In this role, you will provide exceptional customer support and ensure customer satisfaction by promptly and accurately addressing their needs and concerns. This is an exceptional opportunity for a keen and enthusiastic professional to join a growing business who are at an exciting phase in their organisational journey.

Responsibilities and duties will include, but not limited to:

• Effectively communicate with customers via phone, email, and chat, to provide prompt assistance and resolve inquiries or complaints.
• Identify customers' needs and concerns and provide appropriate solutions or alternatives within company guidelines.
• Acknowledge and respond to customer feedback, suggestions, and inquiries in a professional and timely manner.
• Document all customer interactions, including details of inquiries, complaints, and resolutions, in our customer relationship management (CRM) system.
• Collaborate with other team members and departments to ensure seamless customer experience and follow-up on outstanding issues.
• Maintain a high level of product knowledge and stay updated on company policies and procedures to provide accurate information to customers.
• Maintain customer records.
• Maintain and monitor stock levels for product.
• Communicate with carriers, productions site and despatch.
• Handle and resolve escalated customer issues and complaints with professionalism and empathy.
• Contribute to a positive and supportive work environment, fostering teamwork and collaboration.

Skills and Experience:

• Proven customer support experience or experience in a similar role.
• Excellent verbal and written communication skills with the ability to articulate information clearly and concisely.
• Strong active listening and problem-solving skills.
• Ability to handle multiple tasks simultaneously while maintaining attention to detail.
• Demonstrated ability to remain calm and professional in challenging situations.
• Proficient in using Customer Service software, CRM systems, and Microsoft Office suite.
• Ability to work independently and as part of a team.
• Flexible schedule with the ability to work weekends, evenings, and holidays if required.

The application process:

Our mission is to support our clients in their creation of an equal, diverse and inclusive workforce. We are committed to providing a barrier-free recruitment process, so if you require any reasonable accessibility adjustments within the application process, then please make it known at the earliest opportunity.

We will carefully consider your details and advise you if we're able to progress with your application within 72 working hours. If you do not hear from us within this time your details won’t be retained. So, if you're not successful on this occasion, do continue to respond to future roles we advertise. In the meantime, all good wishes and continued success with your search for employment.

About Us

Prince Personnel are an employment agency working on behalf of our client.  Whether you’re seeking a new permanent position, temporary assignment or contract you’ll find us easy to deal with.  Located in thriving Telford, we focus on jobs in Shropshire, Staffordshire and North Wales.   Prince Personnel specialise in commercial, accounts and finance and technical recruitment.  With the best jobs around we are an independent agency working hard for you.

Reference: DE26181