Customer Service Representative

We are seeking a dynamic and customer-focused individual to join our client s team for a contract role as a Customer Service Representative.

Our client is known for its fast-paced and customer-centric approach, utilising multiple communication channels, including emails, web chat, and telephone calls. As part of the team, you will play a crucial role in delivering exceptional service to our clients.

Job Description:

As a Customer Service Representative, you will be responsible for handling customer inquiries and providing support through various channels, including emails, web chat, and telephone calls. In addition, you will be required to input and manage data efficiently using Excel. This role is shift-based, and shifts may include 6-2, 9-5, and 2-10.

Key Responsibilities:

• Respond to customer inquiries promptly and professionally via emails, web chat, and telephone calls.
• Input and manage customer data accurately in Excel.
• Provide assistance and guidance to customers, ensuring their concerns are addressed effectively.
• Work in a fast-paced environment, maintaining high levels of customer satisfaction.
• Collaborate with team members to resolve complex customer issues.
• Adhere to established procedures and guidelines for Customer Service.
• Participate in ongoing training to stay informed about products and services.
• Meet or exceed performance metrics, including response time and customer satisfaction targets.

Qualifications and Skills:

• Proven experience in a Customer Service role
• Excellent communication skills, both written and verbal
• Proficient in using Excel for data entry and management.
• Ability to multitask and work efficiently in a fast-paced environment.
• Strong problem-solving skills and attention to detail
• Flexibility to work different shifts, including 6-2, 9-5, and 2-10
• Positive attitude and a passion for delivering exceptional Customer Service.

Shifts

• 6am -2pm
• 9am -5pm
• 2pm -10pm

Contract Duration: is 6 months.

If you are a motivated and adaptable individual with a passion for providing excellent Customer Service, we invite you to apply for this contract role.

In return they are offering a 6 month contract

Benefits:

• Free parking
• Modern offices

Due to the unprecedented volume of response, we are currently receiving, regrettably we are no longer able to respond to every application individually. If you have not heard back from us within 48 hours, please assume your application for this role has been unsuccessful. We do read each CV carefully and if the situation changes or another potentially suitable role becomes active, we will be back in contact.