Address
Form of work
SalaryMain Responsibilities and Duties to include:
Main duty to monitor and update our CAFM Systems
To operate the CAFM System, receiving reactive and planned events, relaying information to those responsible for action and keeping the client updated where necessary.
To ensure that all statutory and compliance PPMs are completed within the allocated time frame.
Q&A all certification for compliance related works
Upload certification to relevant CAFM task
Ensure all remedials are logged and sent to Projects team to produce quotations
To contribute to the efficient and effective working of the University's Systems Thinking Approach
To raise and issue Purchase Orders across Reactive, Planned and Small Works
Liaise with vendors and service engineers to ensure all jobs are closed and or updated in a timely manner
Seek technical guidance and assistance for any aspects of the service delivery from Supervisors, Ops Manager or Project Managers
Ensure any potential risks or issues are highlighted to the Business Support Manager
Produce performance report in the agreed format at the required times
Provide general support and advice concerning contract issues
Resolve queries or escalate if necessary
Receive and manage inbound and outbound calls from Internal and External Stakeholders
Provide coaching and training to new starters into the team where required
First point of contact for internal and external stakeholder enquiries
Regular contact with the client so they are kept informed of any issues.
Attendance of meetings as required on occasions.
Sub-contractor management, compliance, and desk top audits
Overseeing and submitting estimates for additional works
Coordinating and overseeing minor project works
Assisting with the implementation of any new processes that we roll out and ensuring all parties comply accordingly with them
Essentials
Excellent Math and English, Written and Oral
Must have knowledge and previous experience of Microsoft Office Packages especially MS Excel
Adaptable and flexible approach to work requirements
Ability to produce high standards of work
Ability to maintain an objective and positive focus through periods of high and sustained workloads
Ability to stay calm under pressure
Ability to work independently and as part of a team
Good timekeeping
Desirable
Previous history of working within Facilities Management Services and knowledge of Facilities Management software.
Core Skills
Excellent Organisational/Planning skills
Effective Time Management
Logical Approach
Analytical Thinker
Excellent Customer Service
Conflict Management
Confident Communicator
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
