Customer Service Representative

 Reed Business Support are exceptionally excited to be working with a nationally established manufacturing company in the search for an Customer Service Representative!

Based between Rotherham and Sheffield, this is an exceptional opportunity for somebody to further their career in Customer Service/After Sales with an exceptionally successful company.

Benefits:
• Wage: £22,000 - £25,000 dependant on experience.
• Hours: 35-hour week with flexible start and finish times + 1pm finish on a Friday!
• Holidays: 25 days + BH + 2 Company days.
• Westfield Health Scheme.
• 6% Pension Scheme + 10x DIS pay.
• Free parking.
• Hybrid Working 2 days a week after probation.

Main duties and responsibilities
• Communicating with customers, agents and third parties in a professional, effective and expedient manner.
• Processing quotation requests for spares, repairs, service and minor upgrades, ensuring that they are executed within departmental timescales.
• Ensuring lead times, spares cost and selling price is correct on database by validation via the purchasing department.
• Receiving and processing purchase orders and issuing purchase order acknowledgements, verifying that payment and shipment terms are acceptable.
• Keeping customers updated with the progression of enquiries, and all potential changes to any orders.
• Working closely with our overseas offices and international agents whenever necessary for quotation and purchase order negotiation/processing
• Attending weekly meeting with Procurement and Warehouse to ensure all orders are on track and obtaining any information which needs feeding back to customers
• Compiling of weekly/monthly performance figures for the department and keeping the Visual Management board up to date with this information.
• Managing part warranties, returns and customer repairs, liaising with Production, Quality and Imports colleagues to ensure a prompt service for the customer.

If you are looking for a Customer Service role with the opportunity to progress with a company – look no further.