Customer Service Representative

Customer Service Representative – D2 Contact Centre , Armthorpe, Doncaster DN3 3FQ

Shift: We operate a 4 on 4 off rota, and your hours will be: 21 hours per week*

Weekdays 3pm-9pm and Weekends 8am-2pm.

Salary: Base pay is £11.62 per hour plus an additional £1 per hour for working weekends.

On successful completion of a 6 month probationary period, there is then the potential to earn a performance related bonus of up to 20%. There is a further enhanced pay increase opportunity for Customer Service Representatives achieving consistent targets to earn up to £11.99 per hour.

Location: Onsite, based in Armthorpe, Doncaster

Come and join the NEXT Online Team! Due to our continued and exciting growth we have a number of new opportunities!

Benefits:

• Full training and exciting opportunities for further career progression
• Potential overtime to boost your salary
• 25% off a huge selection of Next, Lipsy & Victoria's Secret products
• Company performance based bonus
• Fantastic NEXT Sharesave scheme
• 10% off most partner brands & up to 15% off Branded Beauty
• Early VIP access to sale stock
• Access to fantastic discounts at NEXT Staff Shops
• Canteen with great food at amazing prices
• Access a 24/7 digital GP and other free health and wellbeing services
• Free on-site parking

About the Role

If you love working in a fast paced environment and delivering exceptional Customer Service this is the job for you! Here at NEXT we’re committed to providing a friendly, helpful service to our online customers. Whatever the reason a customer may contact us, you will always aim to put our customers first whether that be via telephone or email.

This is a unique Customer Service role with no sales targets; you’ll purely be measured on the service you deliver so you can focus entirely on giving a truly outstanding Customer Service. Our modern and friendly contact centre in Doncaster has doubled in size since we opened and it has never been a more exciting time to join the NEXT Online family!.

You will:

• Give exceptional Customer Service by truly listening to the customer and resolving their queries
• Treat every customer like it’s your first and only customer that day
• Navigate through various computer systems, liaise with other teams across NEXT if required
• Work to set Key Performance Indicators and Service Level Agreements.
• Engage with customers and colleagues, creating a people focused work culture.

*During our peak trading periods you’ll also be required to work additional 6 hour shifts per week, for up to 20 weeks of the year.

About You

We are looking for people who are as passionate about Customer Service as we are, and who have ideally worked in a contact centre before. However, don’t worry if you haven't, as here at NEXT we are happy to consider those who thrive in helping people whether you have done this in retail, hospitality or the care sector. For us, it's all about having excellent written and verbal communication skills as you will be required to speak to our customers over the phone, and via email. You will also need to be confident using a PC, whilst talking to customers.

We provide 4 weeks of in-depth, part time paid training to ensure you know everything you need to know to resolve our customer enquiries.

What Next?

Press the apply button now to start your application. Once you have applied for the job, we will initially consider your skills and experience based on your CV and application. If you match our criteria we will be in touch to arrange a telephone interview to find out more about your job history and more about you as a person.

All successful applicants will be subject to criminal & credit checks in line with our Reference Policy. In order to apply for this position you must not have had an unsuccessful application for a similar role within the last 6 months.

In accordance with Home Office guidance successful candidates will be required to evidence their right to work in the UK before commencement of employment. This role is not one we would typically consider for sponsorship under the Skilled Worker route due to, for example, the relevant Home Office requirements on skills level, not being met. Candidates are therefore encouraged to consider their own right to work options without NEXT sponsorship.

Reference ID: 64893
Expected start date: 29/04/2024 or 13/05/2024

Job Types: Part-time, Permanent

Pay: £11.62-£11.99 per hour

Expected hours: 21 per week

Benefits:

• Canteen
• Company events
• Company pension
• Cycle to work scheme
• Employee discount
• Free parking
• Gym membership
• Health & wellbeing programme
• On-site parking
• Sick pay
• Store discount

Schedule:

• Day shift
• Weekend availability

Supplemental pay types:

• Bonus scheme
• Performance bonus
• Quarterly bonus

Ability to commute/relocate:

• Doncaster, DN3 3FQ: reliably commute or plan to relocate before starting work (required)

Experience:

• Customer service: 1 year (preferred)

Work authorisation:

• United Kingdom (required)

Work Location: In person

Reference ID: 64893
Expected start date: 29/04/2024