Customer Service Representative

Main Responsibilities and Duties to include:

� Main duty to monitor and update our CAFM Systems

� To operate the CAFM System, receiving reactive and planned events, relaying information to those responsible for action and keeping the client updated where necessary.

� To ensure that all statutory and compliance PPMs are completed within the allocated time frame.

� Q&A all certification for compliance related works

� Upload certification to relevant CAFM task

� Ensure all remedials are logged and sent to Projects team to produce quotations

� To contribute to the efficient and effective working of the University's Systems Thinking Approach

� To raise and issue Purchase Orders across Reactive, Planned and Small Works

� Liaise with vendors and service engineers to ensure all jobs are closed and or updated in a timely manner

� Seek technical guidance and assistance for any aspects of the service delivery from Supervisors, Ops Manager or Project Managers

� Ensure any potential risks or issues are highlighted to the Business Support Manager

� Produce performance report in the agreed format at the required times

� Provide general support and advice concerning contract issues

� Resolve queries or escalate if necessary

� Receive and manage inbound and outbound calls from Internal and External Stakeholders

� Provide coaching and training to new starters into the team where required

� First point of contact for internal and external stakeholder enquiries

� Regular contact with the client so they are kept informed of any issues.

� Attendance of meetings as required on occasions.

� Sub-contractor management, compliance, and desk top audits

� Overseeing and submitting estimates for additional works

� Coordinating and overseeing minor project works

� Assisting with the implementation of any new processes that we roll out and ensuring all parties comply accordingly with them

Essentials

� Excellent Math and English, Written and Oral

� Must have knowledge and previous experience of Microsoft Office Packages especially MS Excel

� Adaptable and flexible approach to work requirements

� Ability to produce high standards of work

� Ability to maintain an objective and positive focus through periods of high and sustained workloads

� Ability to stay calm under pressure

� Ability to work independently and as part of a team

� Good timekeeping

Desirable

� Previous history of working within Facilities Management Services and knowledge of Facilities Management software.

Core Skills

� Excellent Organisational/Planning skills

� Effective Time Management

� Logical Approach

� Analytical Thinker

� Excellent Customer Service

� Conflict Management

� Confident Communicator

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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