Customer Service Representative

Atos is looking for a Customer Service representative to join their team in Stockton-On-Tees, TS17 6QP.

Your new company
Atos is a global leader in digital transformation , its expertise and services support the development of knowledge, education and research in a multicultural approach and contribute to the development of scientific and technological excellence. Atos is looking for a Customer Service representative to join their team in Stockton-On-Tees, TS17 6QP.
£23500 annual salary
37 hours a week, based on a shift rotation, hours between 8am-8pm with fair weekend working.
6 months rolling temporary contract, with the potential of moving permanent.
Your new role
The Customer Service Team within PIP is responsible for providing support to claimants wanting an update on their Personal Independence Payment (PIP) claim. The Customer Service Team is the first line of support available and represents the voice of Atos to our claimants. As a team, the main aim is to resolve any queries upon first contact. The department is responsible for a wide variety of tasks via the telephone such as logging and updating new information; providing assistance in the tracking and co-ordination of risks and issues; dealing with special requests for claimants; first line complaint management and supporting other departments with calls and administrative tasks as the business dictate.
Your day-to-day responsibilities include:

To answer all incoming calls of claimants and to provide updates on their claim

Logging and updating new information.

Provide assistance in the tracking and co-ordination of risks and issues.

Appointment re-book.

Dealing with special requests for claimants such as authorising home and taxi requests for claimants to attend consultations at assessment centres.

Administering general queries - about PIP as a whole and also about individual claims.

First line complaint

Liaise with Customer Relations when receiving complex complaint calls.

Carry out some outbound calls for short notice bookings.

Processing and logging of claimants expenses

Handling return to sender letters and dealing with the daily office post.

Supporting other departments with calls and administrative tasks as the needs of the business dictate

What you'll need to succeed
Experience in dealing with customers across multiple Channels is preferred but not essential as full training will be provided, however skills we can't live without:
Skills we can't do without:

MS Office skills

Excellent interpersonal skills.

Ability to develop good relationships with customers and colleagues

Strong analytical skills

Ability to organise and prioritise work in an effective manner

Ability to work under pressure

Self-motivation and the drive for excellence

Excellent team player

Ability to be flexible due to the demanding nature of the role

Understands the internal roles and responsibilities of the wider organisation

Ability to keep an open mind in terms of the claimants and their behaviour

We'd also love you to have:

Good PIP contractual knowledge

Experience of working within a Customer Service role is desired but not essential

Excellent listening skills

What you'll get in return
You will get to be part of a diverse and inclusive company where people are truly free to be themselves. They can thrive, achieve their personal goals and innovate without limitations. We welcome everyone to apply. Family friendly, flexible working arrangements will be considered across all roles.
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now on
#