Company

VeritoneSee more

addressAddressLincolnshire, England
type Form of workPermanent, full-time
salary SalaryCompetitive salary
CategoryCustomer Service

Job description

Customer Service Representative - Peterborough
Salary: From £23400-£23400
Customer Service Representative
Customer Service Representative
Starting at £23,400 per year
Monday-Friday, flexible between 8am-8pm
Lynch Wood, Peterborough, PE2 6FY
As a Customer Service Representative, you will be an integral part of our Peterborough team, responsible for efficiently managing workload and providing exceptional Customer Service. You'll handle a variety of queries related to Life and Pension. Additionally, you'll have the opportunity for internal progression within a supportive team environment and lots of other benefits!
Benefits:
  • 31 days holiday including bank holidays.
  • Eligibility for an annual discretionary bonus scheme.
  • Contributory company pension scheme with matching contributions up to 6%.
  • Comprehensive employee wellbeing and assistance support programmes.
  • Range of employee discounts saving money on groceries, holidays, electronics, and financial services.
  • Personal and career development opportunities within Diligenta and our parent company, TCS (Tata Consultancy Services).
  • Cycle to Work Scheme & Interest-free Season Ticket.
  • Moments that Matter policies including Carer's Leave, Foster Leave, and Retirement Leave.

Key Highlights:
  • On-the-Job Training: Benefit from personalised 1-on-1 training for a couple of weeks to ensure you're equipped with the necessary skills and knowledge to excel in your role.
  • Accreditation Process: Following training, you'll embark on the accreditation process to further enhance your expertise and capabilities in Customer Service.
  • Manage workload efficiently, handling tasks that come in via the contact centre or postal mail.
  • Handle a variety of queries related to Life and Pension, including general inquiries and more complex cases.
  • Prepare and send responses to customers, including drafting bespoke letters when necessary.
  • Conduct outbound calling as required to address customer needs.
  • Collaborate with team members and other departments to ensure seamless communication and workflow.

Requirements:
  • Previous experience in an office-based role, with a focus on Customer Service and correspondence.
  • Strong written and verbal communication skills, capable of effectively addressing customer queries.
  • Basic office skills and IT awareness.
  • Ability to work both independently and as part of a team, with good time management skills.
  • Attention to detail and punctuality are essential.
  • Comfortable communicating with individuals over the phone.

Diligenta is a market leader in the Life and Pensions sector, providing outsourced administration services to many of the best-known financial services companies in the UK. Our aim is to be acknowledged as the 'best in-class' platform-based Life and Pensions Administration Service provider.
Start your application today!PandoLogic. Keywords: Customer Service Representative, Location: Bourne, ENG - PE10 0AN
Refer code: 3351031. Veritone - The previous day - 2024-05-16 11:34

Veritone

Lincolnshire, England
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