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Form of work
SalaryDue to an internal promotion, we are delighted to be working in partnership with a highly successful client based in Wantage, who are seeking a Customer Service Specialist (German Speaking) to join their rapidly growing team.
The successful candidate will be responding to customer enquiries; process and progress orders, generate quotes and process sample requests; register complaints; manage and support allocated customer accounts and general office duties to ensure total internal and external customer satisfaction.
Role: Customer Service Specialist (German Speaking)
Salary: GBP28,000 - GBP32,000
Hours: 8.00am 4.00pm
Location: Wantage
Benefits for a Customer Service Specialist (German Speaking):
- Generous annual bonus scheme
- 25 days annual leave plus Bank Holidays
- Hybrid working (after probation period)
- Generous enhanced pension scheme
- Private Medical Insurance
- Subsidised on-site canteen.
- Healthcare Cash Plan and Employee Assistance Program
- Free parking
- Growth opportunities: our group is growing fast; we are looking for dynamic and motivated individuals to shape it with us.
Responsibilities of the Customer Service Specialist (German Speaking):
- Co-ordinate key communication with customers including order processing, enquiries, complaints, credits/debits, pricing, and product availability.
- Manage and support portfolio of non-strategic accounts, (i.e. customers not requiring regular visits, list defined by Sales Manager) via regular telephone and electronic communication.
- Prepare product quotations for customers, accurately calculating price and inputting these onto the computer system.
- Provide sales support items, prices, and technical information to sales team.
Requirements of the Customer Service Specialist (German Speaking):
- IT Literate
- Competent in the use of Microsoft Office products
- SAP system experience essential.
- English and German
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For more information and to apply, get in touch with our Oxford branch or click 'Apply Now' to submit your application.
We wish you the best of luck in your job search!
