AddressOur Homeline service provides a telephone support to our residents of Swindon to give them a safe and secure lifestyle. We are committed to maintaining a first-class level of service at all touch points.
Your next role
Our Homeline call handlers ensures that no-one is alone in an emergency. With a 24-hour comprehensive emergency call system for the elderly and vulnerable residents you will be taking calls and coordinating emergency response where required, liaising with clients, emergency services, care companies and next of kin on a regular basis. You will also be taking our Out of Hours emergency Customer Service calls which consists of raising emergency repairs and supporting on call officers with any minor and major incidents by keeping a detailed comms log.
Our shift pattern is rotational, 8-hour shifts, Monday – Friday with occasional weekend support required, depending on demand.
Monday – Friday shifts will be:
7am – 3pm
3pm – 11pm
11pm – 7am
You must be fluent in the English language (as a requirement of Part 7 of the Immigration Act “for the effective performance of a customer-facing role”)
Your next package
Please see our Rewards and Benefits offer for more details
As an employee, you will receive a diverse and exciting environment in which to work, encouraging creativity and innovation whilst recognising the need to support ongoing personal development and a flexible work life balance.
For Swindon to thrive in the future, we need to lay the foundations now. It’s why our regeneration and transformation programmes are already underway. So, you’ll be joining us at an exciting time on our journey. We’ll look to you to share your knowledge, influence decisions and drive real, positive change. With your contributions, we’ll achieve our vision of a prosperous, re-vitalised Swindon together. And you’ll be proud to say it was made better with you.
Please see our Vision and Values page for more details
Your next steps
Read the role profile and select the Apply button where you will be redirected to the Swindon Borough Council website to complete our online application process. Clicking the ‘Apply’ button on this job website is not an application, you must register on the Swindon Borough Council website in order to be considered for the role.
Potential applicants are sometimes put off if they don’t meet 100% of the requirements. We think individual experience, skills and passion make all the difference, so if you meet the majority of the criteria, we’d love to hear from you.
For further information about the role please contact Abby Ayre, email aayre@swindon.gov.uk
If you are experiencing technical issues submitting your application please email resourcing@swindon.gov.uk
