Customer Service Team Leader

Customer Service Team Leader
Customer Service Team Leader - Croydon - Leading Company - Excellent Benefits

• Are you a customer focused Team Leader seeking a new role with a leading brand in the South London area?
• Are you looking for an employer accredited "great placed to work UK" by its staff
• Are you looking for a company that can offer extensive benefits, career development and progress?

Overview:
Our leading Property brand client is recruiting for a Team Leader to Join the team on a permanent basis. Working along side the Customer Services Team and reporting to the Head of Customer Services, you will play a key role in driving the customer experience, developing process efficiency's, helping to develop best practice and overall ensuring the customer received the best possible service.
Benefits include:

• Excellent employer voted one of the UK's best places to work
• Extensive range of benefits
• Full training and development provided
• Annual salary reviews / enhanced holiday pay + Birthday Leave
• Excellent working environment
• Funded / support qualifications
• Monday to Friday (37.5 hours per week)

Duties Include

• Support Customer services team with day to day activity
• Support the team with any escalated complaints
• Work with management to analyse process and develop best practice
• Lead other team members in developing performance, goals and KPI's
• Support management with strategy
• Coach and mentor more junior team members

Experience Needed

• Proven Team Leader experience
• Ability to coach and motivate others
• Excellent Customer Service skills
• Team player
• Good problem solving skills
• keen to develop and progress

For further detail on this exciting new opening, please apply today

Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.

Candidates must be eligible to live and work in the UK.

For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.