Job Title: Customer Service Team Leader
Salary: £27,000 per annum
Employment Type: Full-Time
Work Arrangement: Hybrid Role
We are seeking a dynamic and experienced Contact Centre Customer Service Manager to lead our client's Customer Service Team. In this full-time position with a competitive salary of £27,000 per annum, you will play a pivotal role in ensuring exceptional customer experiences.
Key Responsibilities:
- Lead and motivate a team of Customer Service representatives in a contact centre environment.
- Drive performance to meet and exceed customer satisfaction targets.
- Implement and optimise Customer Service processes to enhance efficiency.
- Collaborate with other departments to address customer issues and improve overall service.
Requirements:
- Proven experience in a contact centre environment.
- Strong leadership and team management skills.
- Excellent communication and problem-solving abilities.
- Demonstrated ability to drive results and achieve targets.
Work Arrangement: This is a hybrid role, allowing a blend of in-office and remote work to provide flexibility and accommodate individual preferences.
If you are a results-driven individual with a passion for delivering outstanding Customer Service, we invite you to apply. Join the team and be a part of shaping exceptional customer experiences.
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
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