AddressREF: NWM/402
Do you want to make an impact on someone’s mental health and earn a salary from something your passionate about? We are recruiting a Team Leader for our Triage and Support Line.
Hours & Salary
Part Time 30 hours per week – Flexible, shifts can be between 10:00am – 00:30am – these will be 7.5hrs each over 7 days, including 1 weekend on and 1 weekend off, this role includes working bank holidays.
Salary £24,874 per annum increasing to £26,334 after a successful probation.
(Salary quoted is for full time hours, salary will be pro rata for 30 hours)
Your base will be: REST Churchman House, 71 Bethel St, Norwich NR2 1NR. Parking available on site.
What is the Triage and Support line?
The Triage and Support Line supports people with various Mental Health conditions from mild to moderate over the telephone. We triage service users into our service safely as well as speaking to professionals regarding a person’s needs. On the Support Line, we speak to people experiencing a mental health crisis – we support, listen, suggest services for the person to engage in as well as Safe Guarding individuals or contacting Emergency Services when necessary.
What you’ll do
You will be working alongside the Service Manager to oversee the Support Line service within REST Norwich, and lead the team, ensuring that all service users receive the relevant, person-centred and recovery-focused support. Alongside this you will be assisting the Service Manager with the running of the Support Line ensuring we are offering the best possible emotional support to clients and looking after the wellbeing of the team.
As the post holder you will coordinate within the Support Line is to support staff and service users accessing the Telephone Support Line, Triage and other services within Norfolk and Waveney Mind. You will attend meetings, answer calls from colleagues, professionals and service users who have been referred to the Support Line.
About you
We’re looking for someone with:
- Knowledge of mental health conditions and treatment
- Knowledge of Wellbeing Services and pathways
- Experience of leading people/teams
- Experience working in a care role sector
- Experience in a call handling environment – Desirable
- Experience of managing staff workplace wellbeing, training, support, supervisions, appraisals
- Desirable skills (not essential) include NVQ Level 3 or equivalent in a similar fieldFind out about the amazing work Triage and Support Line do and what its like to work in the service. Click here
Benefits
Annual leave: 26 days raising to 29 days (FTE) plus Bank Holidays, Pension, Online Discounts Portal, Financial advice, Long Service Awards, Health & Wellbeing Program, Cycle to Work Scheme, Health Crash Plan, Company Sick pay, EAP, Eyecare, Personal Development and Job Specific Training.
Closing date – Thursday 28th March
We may close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
Interview Process
If you are shortlisted and invited for interview, the interviews will consist of a two-stage process. 1st stage interview will be a warner interview, if you are successful a 2nd stage interview will take place. Dates for interviews will be communicated if your application is shortlisted. Interviews will take place face to face. Warner Interview Date to be confirmed.
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To apply please press the Apply Now button at the bottom of the page to be taken to our job site.
