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SalaryWould you like to work for a company that is creative, passionate and value their staff? Do you have experience of supervising a small team? Are you skilled in problem-solving and enjoy working in a fast-paced environment? Yes, then this might be the new job for you!
My client based in Princes Risborough is looking for an experienced Customer Service Executive who can step up to Team Leader in the absence of the manager.
Day to day, your role will involve responding to a high volume of incoming telephone and email enquiries, managing customer orders and dealing with escalated complaints, should they arise.
As a Customer Service Executive, you will play a vital role in bridging the gap between our client's manufacturing/production teams and their valued retailer customers. You will also have the opportunity to interact with end users and members of the public. Your main responsibility will be to provide excellent Customer Service in line with our client's ethos, ensuring a positive representation of the organisation at all times.
Required Skills and Qualifications:
- Proficiency in IT, particularly Microsoft Excel
- Experience in web support
- Strong team player with the ability to work autonomously
- Demonstrates maturity, calmness, and tenacity when faced with challenges.
- Attention to detail is crucial
- Excellent interpersonal skills, able to effectively communicate with distressed and demanding customers
In return, my client offers a benefits package which includes, 22 days annual leave + bank holidays, discount on products, pension scheme and free parking onsite. In addition, the opportunity to work for a company that is creative, passionate and value their staff.
If you would like to hear more about this exciting opportunity, please contact Adecco Aylesbury or apply via this job site.
Adecco is a disability-confident employer. It is important to us that we run an inclusive recruitment process to support candidates with any disabilities and encourage applicants of all backgrounds and perspectives to apply. Adecco is committed to building an inclusive, supportive environment for you to explore the next steps in your career.
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
