AddressThis is a Gloucester City Council job.
- Job Title: Customer Service & Technology Apprentice
- Job Location: Gloucester City Council
- Salary: £18,956 per annum
- Hours per Week: 37.00
- Contract Type: Apprentice
- Duration: 18 months
- Closing Date: 17/07/2024
- Job Requisition Number: 9247
- This post is not open to job share
We are a dynamic local authority providing essential services to the people of Gloucester. Our main office, based in the Eastgate Centre on Eastgate Street in the heart of the city, is an accessible, modern and light space designed for collaborative working and finding new ways to work. It's all open plan, with a living green wall and other plants without set desks, so you can sit next to someone new every day. We're always looking to improve how we work and we offer flexible and agile working to give our people a great work life balance.
About the Role:
Join our dedicated teams at Gloucester City Council as a Customer Service/Technology and Transformation Apprentice and embark on a rewarding journey where you'll gain invaluable skills in delivering exceptional Customer Service and driving technological transformation.
In this dynamic role, you'll be the face of our council, providing professional service to both internal and external customers through telephone, face to face appointments and online interactions. You'll play a pivotal part in enhancing our digital presence, ensuring a seamless and efficient online experience for all. As you work, you'll also study towards completing a Level 3 Customer Service Specialist programme, equipping you with the expertise to excel in your career.
What We Need From You:
We're looking for an enthusiastic individual with a customer-first mindset, ready to tackle challenges and contribute to our digital transformation journey. Your eagerness to learn and adapt, coupled with a commitment to providing top-notch service, will make you an ideal candidate for this apprenticeship. If you're passionate about making a difference and keen to develop your skills within a supportive environment, we want to hear from you
What we can do for you…
For all your hard work, you will receive the following:
• Generous Annual Leave entitlement 25 days annual leave
• An option to purchase 10 days of additional leave per year (pro rata for part-time staff)
• 2 days paid leave every year to participate in local volunteering activities
• Regular Training, career development and qualification opportunities
• Supportive and positive working environment with regular, robust supervision
• Access to our Employee Assistance Programme (EAP) that provides free, confidential, counselling and advice for
employees, available 24 hours a day, online and by telephone, and an in-house Occupational Health service
• Enhanced family friendly leave and pay
• Cycle to Work scheme (Salary Sacrifice -T&C apply)
• Coming Soon - Car Scheme (Salary Sacrifice -T&C apply)
• Employee discount scheme
• Discounted tickets for local events, and reduced rate use of GL1 facilities
• Access to employee led networks such as Black Worker’s, Prism (LGBT+), Carers, Disability and the Young
Employees Network, and opportunities to participate in our Equalities Working Group.
How to apply…
If you feel you have the skills, desire, experience and passion to help deliver our ambitious plans for the city then please
submit your application and personal statement today by clicking the “Apply Now” Button.
For an informal discussion about the role please contact Joshua Hutin at Joshua.Hutin@gloucester.gov.uk or Richard Clements at Richard.Clements@gloucester.gov.uk.
Closing date 17th July 2024
Short-listed candidates will be contacted by e-mail and invited to interview week commencing 22nd July
Additional Information
To access the Job Profile, please follow the link below:-
Customer Service and Technology Apprentice - Job Profile
Gloucester City Council is committed to safeguarding and promoting the welfare of children and young people or vulnerable adults and expects all staff and volunteers to share this commitment.
Equality and Diversity
We recognise the positive value of equality and diversity and pride ourselves on growing a high-performing workforce that is diverse, skilled and talented; that represents the community it serves.
We aim to recruit a diverse pool of talent and will recruit the person who is most suited to the job without regard to their race, colour, religion or belief, age, nationality, ethnicity, sex, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, caring responsibilities or disability.
We are a disability confident employer committed to removing barriers to employment to those with disabilities or long-term health conditions. Reasonable adjustments will be made to the recruitment procedure to ensure that no-one is disadvantages because of their disability. Please contact the recruitment team if you require support or reasonable adjustments during the application or recruitment process recruitment@gloucestershire.gov.uk
Further information on our commitment to Equality and Diversity can be found Here
If you wish to apply for this position on a secondment basis, please obtain approval from your current line manager that you may be released on a secondment before submitting an application form.
It is a legal requirement, under the Immigration Act 2016, that anyone appointed to a 'customer facing role' must be able to demonstrate an ability to fulfil all spoken aspects of the role with confidence in fluent English.
