Customer Service/Admin

Job Title: Customer Service/Administrator
Location: Worcester, WR6
Work Schedule: Monday to Friday, 8:30 AM - 5:00 PM or
Hourly Wage: 11.50 - 12.00
Are you passionate about providing exceptional customer service and managing administrative tasks with precision? If so, we have an exciting opportunity for you to join our team as a Customer Service/Administrator in Worcester.
Key Responsibilities:
Customer Service Excellence:

• Handle incoming customer inquiries via phone, email, and chat with professionalism and a customer-centric approach.
• Provide accurate information and assistance to customers, ensuring their needs are met promptly.
• Resolve customer issues and complaints effectively, maintaining a positive and helpful attitude.

Administrative Support:

• Perform various administrative tasks, including data entry, filing, and document management.
• Assist in maintaining accurate and up-to-date customer records and databases.
• Collaborate with other departments to ensure seamless coordination of administrative processes.

Communication:

• Communicate effectively with customers, team members, and other stakeholders.
• Keep customers informed about the status of their inquiries and provide updates as needed.

Problem-Solving:

• Identify and escalate issues that require additional attention or expertise.
• Collaborate with team members to develop solutions and improve overall customer satisfaction.

Qualifications:

• Proven experience in customer service and administrative roles.
• Excellent communication skills, both written and verbal.
• Strong organizational and multitasking abilities.
• Proficiency in using office software and customer management systems.

If you would like to apply for the Procurement Administrator role then please click 'Apply' now.