Customer Service/Production Administrator

Customer Services/Production Administrator

My client is a leading provider of packaging solutions across 36 countries, due to continued growth they are currently seeking a Customer Services/Production Administrator to join their team based in Belfast.

This is a Full-Time, Permanent Position.

Working hours: From Mon – Thurs 7.30am – 4pm – Fri 7.30am – 2.30pm (flexible working hours)

With a starting salary of £25,000 per annum (dependent on experience).

Closing date: Monday 26th February 2024

Job Role:

You will be responsible for ensuring customer needs are met in a timely manner through the smooth and efficient management of goods and materials through production.

Essential Criteria:

• Previous experience within a similar role.
• Minimum education standard desirable is ‘A ‘Levels or Vocational equivalent.
• IT proficient with strong working knowledge of Microsoft 365, specifically Excel.
• Excellent communication skills both written and verbal – with the ability to communicate with stakeholders at all levels.
• Excellent customer service skills.
• Highly organised and efficient with a high degree of accuracy.
• Ability to manage and prioritise a busy workload while adhering to strict deadlines.
• Ability to work on your own initiative as well as part of a team as well as part of a multidisciplinary team.

Desirable Criteria:

• Previous experience using an OMS system is a plus.

Main Duties and Responsibilities:

• Responsible day to day communication with customers, order processing and completion of their requests in a timely manner.
• Complete ordering of raw materials to support production services.
• Play a role in product development, coordinating with designers, salespeople and production to ensure our systems are set up to allow for new products to be produced.
• Processing the delivery dockets of raw material when it arrives onsite.
• Organise alongside the production when this raw material will be run.