Customer Services Advisor

Customer Services Advisor

We are looking for a Customer Services Advisor to join our team. 

As a Customer Service Advisor, you will be primarily responsible for Building management, Financial, Marketing & Promotion, Service provision, Compliance, andany other duties as required by the Management team

This is an excellent opportunity for a Customer Service Assistant or Customer Service Support, who is looking to expand their skills and build their career with an industry leader. 

Customer Services Advisor - What you’ll bring to the role 
 

• Provide cheerful reception service to all students and visitors 

• Possess excellent oral and written communication skills including the proven ability to engage with customers and colleagues alike 

• Embrace the ‘more than just a room’ philosophy of Kaplan Residences 

• Have a passion for customer care and a sensitivity to student's needs 

• Have experience in a customer-facing environment 

• Have experience working in an effective Health & Safety culture in line with legislation 

• Have good IT skills (MS Word, Excel, etc.) and be adaptable to foster new skills to operate Kaplan’s internal management systems 

• Ability to offer flexibility in working hours 

• Maintain confidentiality of anything discussed, overheard, or dealt with whilst carrying out the role 

Customer Services Advisor - Essential skills/ experience 

• Have experience in customer service, hospitality or student service provision, ideally accommodation 

• Be able to engage in team work 

• To be able to work on own initiative 

• Ability to prioritise workload and meet deadlines 

Customer Services Advisor - What we do 

 
Part of Kaplan Inc., one of the world’s most diversified education businesses, Kaplan Living is a leading provider of Purpose-built Student Accommodation in the UK. We provide accommodation primarily for Kaplan International Pathways Colleges and Kaplan International English Schools along with a provision for University and Direct Let accommodation.   
 

Customer Services Advisor - What we offer 

As well as a competitive salary, and paths for career progression, we offer a comprehensive benefits package that includes: 

• 36 days annual leave* 

• Big discounts on Kaplan courses for you and your family

• 24/7 confidential helpline providing counselling and other support services 

• Company pension contributions 

• Maternity, Adoption, Shared Parental and Paternity/Partner pay which is well above statutory levels 

• Medicash Health Cash Plan 

*Please note that the annual leave entitlement will be calculated on a pro rata basis if the role is part time.