Customer Services Apprentice

My client is a market leading company within the manufacturing sector. Due to their ongoing expansion they have an opportunity for a Customer Services Apprentice to join their team.

Customer Services Apprentice

The Apprentice will be working towards the responsibilities of a Customer Services Advisor as follows:

Specific duties include:

• Orders - Receipt of orders from customer. Verify items on the order, prices, delivery address, dates required, payment terms, shipment terms. Liaise with production/internal systems for dye dates. Order entry and potential call off of orders for shipment. Process BC orders. Process aged stock and slow-moving obsolete goods.
• Confirmation of orders to the customer and regular updates via orderbooks.
• Quotation/Enquiries - Support Sales Managers in preparation and delivery of quotations. Analyse specifications against a direct enquiry or a competitor’s product. Liaising with the relevant internal department, collate the necessary test data to support the chosen specification. Actively promote quality.
• Sampling - Liaise with relevant departments to issue pattern room requests /samples that customers require from stock range.
• Production deliveries - ownership to chase deliveries through production, both orders in work and monitor dates to ensure the plan hasn’t slipped.
• Approvals. Ensure approvals are sent to the lab in good time ready to be sent to the customer, chase shade approvals with the lab/customer if necessary for the accounts worked upon.
• Complaints - Raise, investigate and provide solutions with QA - respond to customer.
• Range & New Developments - actively sell product range to customers, provide an agreed service level.
• Logistics - Liaise with logistics to ensure safe on time delivery of goods at agreed prices. Raise any customs paperwork that may be required.
• Administration -Any sales admin duties aligned with the accounts.

Key skills for this Apprenticeship are:

• Computer Literate, Excel essential
• Embrace attention to detail with ability to integrate information from different sources effectively.
• Effectively resolve conflicting differences through discussion.
• Ability to identify problems and co-operate with others when solving them.
• Committed to delivering high quality results to both customers and colleagues.
• Self-motivated, ambitious, driven and confident individual.

This is a great opportunity to develop a career with a progressive company