Customer Services Assistant

Customer Services Assistant

Location: Knights Park Campus, Kingston University, KT1 2EE.
Salary: Level 1 - £ 16,030.29 per annum + Benefits
Contract: Part Time, Permanent
Hours: 12.45 to 5.30 pm Monday to Friday, 23.45 hours

Benefits: 25 Days Annual Leave, plus 8 bank holidays, Company Pension, Life Assurance Scheme, Training, and Uniform provided

KUSCO Retail Outlets provide students with an efficient service for buying materials and equipment for their studies.

The art shop in Knights Park is a very busy one, with students needing a wide range of supplies for their programmes of study.

The Art Shop Customer Services Assistant works alongside the Customer Services Supervisor who leads this small team. The Assistant is expected to work independently, and know where everything is, and how to handle unusual enquiries.

Customer Services Assistant – The role:

All the Customer Services Team are customer facing and will be required to wear the approved uniform, provided, at all times.

From time to time you will be expected to cover the reception at River House.

As our Customer Services Assistant you will also be responsible for:

• Assist with booking incoming stock to update the computerised stock control system.
• Unpack bulk supplies and put them in the appropriate place in the store.
• Sell to students and staff, materials and equipment necessary for their studies, including using a PDQ machine.
• Process stock orders from other University departments and sites; pack and organise the stock transfer to the appropriate department.
• The cashing up procedure is to produce a receipt balance from the PDQ machine at the end of the session.
• Help with the annual stock-take.
• You must ensure the PDQ machines are stored security in the safe overnight.
• Any other duties as may be necessary commensurate to this role.

In order to be successful in our Customer Services Team Leader role you must have:

• Experience in frontline customer-facing work.
• ‘A’ Levels or equivalent.
• Calm and patient manner and the ability to work under their own initiative
• Customer focused, Confident, Self-Motivation and Initiative – the ability to tackle calmly any situation which occurs and to decide on one’s own the best way it can be dealt with
• Experience in supporting users and providing a good quality of customer service.
• Experience in delivering high-quality customer service.
• Good general IT skills and understanding, Microsoft office.
• Good oral and written communication skills with the ability to stay calm under pressure and negotiate / de-escalate difficult situations.

If you feel you have the skills and experience to be successful within this role, apply now!

No agencies please.