Customer Services Assistant

Job summary
Customer Services Assistant needed in Newry, £10.60ph PAYETo provide professional and technical advice, guidance, and recommendationsCarry out all functions associated with the delivery of the Client’s responsibilities and statutory functions in respect of Planning
Job seniority: entry level
Responsibilities
• Validation and processing of planning applications under supervision• Undertaking site visits, participating in site meetings, writing up reports of visits, formulating professional opinions• Assisting with the preparation of material for planning appeals and public inquiries• Monitoring planning decisions and investigating suspected cases of unauthorised development• Assisting with the preparation of development plans, enhancement strategies, and regeneration proposals• Assisting with research into and preparation of reports relating to policy formulation and development control• Managing technical support staff (if any)• Dealing with enquires from the public, by telephone, correspondence, and face to face• Operating the Client’s IT Systems including Geographical Information System (GIS)
Requirements
• Professional and technical knowledge in planning• Experience in validation and processing of planning applications• Ability to undertake site visits and write up reports• Knowledge of planning appeals and public inquiries• Experience in monitoring planning decisions and investigating unauthorised development• Knowledge of development plans, enhancement strategies, and regeneration proposals• Research and report preparation skills in policy formulation and development control• Management skills for technical support staff• Excellent communication and customer service skills• Proficiency in operating IT systems including GIS