Customer Services Assistant

The vacancy

DN Colleges are recruiting a Customer Services Assistant to work at University Campus North Lincolnshire.

The purpose of this role is the management and response of email, telephone and face-to-face enquiries from both internal and external customers. As a Customer Services Assistant, your work is vital in ensuring a positive customer experience for prospective students, customers, colleagues and visitors. You will be responsible for considering and complying with the regulatory and legislative requirements of the Group, and working in line with the Groups approved strategies, policies and procedures. 

The successful candidate will have GCSE's in Maths & English, and have a Level 2 qualification in a relevant field (or have equivalent experience/ technical expertise).

To apply for this vacancy, click 'Apply now'

As part of the recruitment process and in-line with keeping children safe in education we will conduct social media checks on candidates that are shortlisted. 

About us

Here at Doncaster College and University Centre we understand that choosing what to do next can be a huge decision. It’s not just about the course you choose to study, it is about the tutors, the experiences and the friends you meet along the way.

We have over 120 courses at full and part-time, from entry level right up to university level. As well as the vast amount of courses on offer, we ensure all our students get the right support and guidance whether it is through our careers service, our additional learning support, counselling, student finance and many other services all tailored to each individual.

Our exciting and modern campus is in a central location, packed with workspaces designed to industry standard. We work directly with employers allowing you real work experience and industry insight that you will not get from sitting behind a desk.

The benefits

All employees at DN Colleges Group enjoy a generous annual leave allowance, as well as an additional 2 weeks closure over the Christmas period. We encourage all our teams to take regular breaks, no longer than 3 weeks, to enjoy a healthy work life balance.  

DN Colleges Group are committed to Health and Wellbeing of all our employees. We have an increasing number of provisions exclusive to our employees, designed to help you stay at your best or to assist and provide support when you need it. 

Attractive
salary

Generous annual leave

2 weeks off at Christmas

Electric car scheme

• Vivup – Employee Wellbeing and Benefits platform 
• ​Wellness initiatives, onsite during your working week. This could include health visitors, financial advisers, or physio specialists.
• Onsite fitness classes, at lunchtime or after work in conjunction with our Sports colleagues. 
• Cycle to Work and Electric car scheme 
• Free Eye Care Vouchers 
• Discounted Hair and Beauty services  
• On site nursery 
• Online access to Remploy which is our 24/7 confidential mental health and counselling resource.
• ​In house counselling/safeguarding specialists to assist in Wellbeing 

Lets Teach Programme  
Let’s Teach The LET’s teach programme supports new members of teaching staff in terms of college systems and key teaching and learning areas including new staff lesson visits and postcard peeps. Each new member of staff has an allocated Lead Practitioner who works closely with them throughout the programme.  

Let’s Bloom
The LET’s Bloom Programme aims to connect our experienced and qualified teachers to share best practice and support continued risk-taking as we continue to add depth to our teaching craft. Teachers volunteer on this one year programme, working closely with the Learning Enhancement Team, capturing their experimentation in a journal.