Customer Services Coordinator

Your new company
Hays are working on behalf of a Telecoms business in Telford who are looking to recruit a Customer Services Coordinator on a permanent basis. They are currently seeking a highly motivated and customer-focused individual to join their Customer Service team this is a business-critical front-line team who offer a wide scope of support to our customers. You will be responsible for customer billing queries, aged debt investigations.
Your new role
As a Customer Services Coordinator your role will involve:

• Serve as the second line of support for billing-related issues and complex enquiries from customers, internal teams, or the first line customer service coordinators.
• Investigate and resolve complex disputes, discrepancies, and complaints.
• Collaborate with other internal departments to troubleshoot and resolve problems.
• Develop and maintain documentation of billing processes, procedures.
• Provide guidance to first line customer service coordinators and other relevant teams on billing queries, best practices, and troubleshooting.
• Investigate and resolve complex billing disputes, discrepancies, and inquiries from customers, ensuring timely and accurate resolution.
• Communicate with customers, internal teams, and suppliers to gather necessary information and documentation for dispute resolution.
• Maintain accurate customer records and update our systems accordingly.

What you'll need to succeed

• Excellent communication skills, both written and verbal, with the ability to effectively communicate with customers, team members, and cross-functional stakeholders.
• Strong problem-solving skills, with the ability to handle customer queries, complex problems, and complaints.
• Ability to work in a fast-paced, dynamic environment and adapt to changing priorities.
• Good time keeping and organisational skills.
• Great attitude and discipline.
• Customer focussed.

What you'll get in return

• Excellent career progression
• Competitive pay
• Free Parking

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

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