Sales Coordinator

Join our growing team at Enreach… We’re on an exciting journey and we’re placing you at the heart of what we do!

An exciting opportunity has arisen for a Sales Coordinator and we’re looking for the right person to join us and help us work wonders.

Sales Coordinator
Telford, TF1 6QJ – Hybrid working available after probation

• Full time, permanent position
• £27,000 - £30,000 depending on experience

Please Note: Applicants must be authorised to work in the UK
 

Here at Enreach, we’re all about communication. As a provider of cloud phone systems, broadband, mobile and IT, we help thousands of businesses to communicate with their colleagues and customers, making business technology, connectivity, and productivity integration easy for organisations as they grow.

As part of the wider European Enreach Group, we have over 1,100 colleagues across Europe and provide leading solutions to businesses of all shapes and sizes.

As a leading telecoms provider, our customers are at the heart of everything we do, and we’re looking for the right person to join our growing sales team.

What’s in it for you?

• 23 days holiday (more for long service) plus an extra day off for your Birthday.
• Hybrid working available after probation period
• Enhanced maternity and paternity pay
• Holiday purchase scheme
• Company Pension
• Healthcare scheme and life cover
• Great working hours Monday to Friday, with a 4.00pm finish on a Friday
• Amazing Savings with Perkbox – access to hundreds of discounts
• The ability to develop and progress your career
• Strong social ethos
• Be part of a high growth and very exciting European wide group, that prides itself on innovation, collaboration and strong customer focus

The role:

The Sales Co-ordinator is responsible for ensuring high standards of appointment quality. This role involves controlling, monitoring, and reporting on the quality of calls and appointments booked by the Telesales Team. The successful candidate will also confirm each appointment with customers and gather feedback from Sales Consultants after each completed appointment.

Key Responsibilities:

• Screen outbound calls by the Telesales team to ensure appointment qualification
• Organise, coordinate, and plan routes for all Sales Consultants' schedules
• Process and approve documentation for booked appointments and input qualified appointments into the CRM system
• Confirm appointment details with customers beforehand
• Hold weekly meetings with the Telesales Manager to review call quality and team performance
• Measure the quality of appointments and obtain feedback
• Provide ongoing feedback to the Telesales Manager on areas for improvement and coaching
• Assist the Sales Department with additional tasks as needed

Who we’re looking for:

• Telecommunications experience and VOIP knowledge beneficial, but not essential
• Diary coordination and route planning experience desirable
• Confident, proactive self-starter who can question and challenge
• Excellent written and verbal communication skills for effective interaction with customers, team members, and stakeholders
• Ability to build rapport with customers over the phone
• Adaptable to a busy, dynamic environment and changing priorities
• Strong time management and organisational skills
• Positive attitude and discipline
• Willingness to learn new skills and assist as needed
• Proficient in Microsoft Office and experienced with CRM systems

If that sounds like an apt description of you, get in touch. We’d love to learn more about you…

How to apply for the role:

If you have the skills and experience required for this position, click “apply” today and check your inbox for an email providing more information on how to tailor your application and provide a cover letter or any supporting documents.

You must be authorised to work in the UK. No agencies please.

Other suitable skills and experience include Sales, Sales Coordinator, Sales Administrator, Customer Service, Technical Help, Administrator, Administration, Administrative Assistant, Sales Operations Coordinator, Sales Support Specialist, Sales Appointment Coordinator, Sales Logistics Coordinator, Sales Scheduling Coordinator, Customer Engagement Coordinator, Sales Quality Assurance Specialist, Sales Efficiency Coordinator, Client Appointment Manager, Sales Process Coordinator.