Customer Services Executive

Customer Services Executive
Temporary, ongoing basis where you will be engaged via Hays
Location: Chichester Working Environment: Hybrid, part office based on site at client offices/ part home based
Pay type: Competitive hourly pay rate
Our Client
The World's pre-eminent super-luxury automotive brand based in Goodwood, near Chichester, West Sussex, which comprises its global headquarters and Global Centre of Luxury Manufacturing Excellence.
The Role
Everything starts with passion at our luxurious automotive client. It turns a profession into a vocation. It drives them to keep reinventing mobility and to bring innovative ideas onto the roads. Enthusiasm for joint projects turns a department into a strong team where every opinion is valued. It is only when expertise, highly professional processes and enjoyment of work are united that they can shape the future together.
Hays are recruiting for an exciting opportunity for a Customer Services Executive to join our client on an ongoing long term temporary assignment for an approximate duration of 12 months (rolling, reviewed annually).
The Client Contact Team (CCT) are responsible for delivering first level client engagement across all channels, as well as championing new products and supporting in the delivery of key business campaigns.
Responsibilities
• Responding and resolving all inbound client, prospect and general enquiries for EMEA and parts of APAC.
• Conducting outbound client welcome and ownership calls for EMEA and parts of APAC.
• Routing client enquiries to second level technical teams for resolution, where required.
• Soliciting Brand, Product & Client Experience feedback on all aspects of offerings.
• Capturing and recording of client data/insights the CRM system, ensuring adherence to all compliance & GDPR processes.
• Support the business in obtaining direct client access and to achieve high data quality in the CRM system.
• Issuing Welcome letters to owners.
• Accurate maintenance of all reporting and process documentation, including the preparation of weekly/monthly status reports.
• Acting as the global centre of competence to the global CCT's, proactively liaising with key stakeholders and sharing knowledge/"best practise."
• Supporting the delivery of assigned business campaigns.
• Ensure that a benchmark client relationship is delivered achieving high levels of trust and understanding.
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Skills And Qualifications
• Educated to minimum A Level or equivalent.
• Fluent English (written & verbal) other languages are desirable (Arabic / Russian / Japanese / Korean / Chinese / German) but not essential.
• Good level of experience in Luxury/ Automotive call centre environment.
• Be extremely consumer-centric, understanding how modern luxury works.
• Be internationally minded with an understanding / appreciation of different cultures / be able to work effectively across cultures.
• Able to build strong relationships beyond commercial with UHNWIs distributed globally engendering trust and loyalty.
• Experience in managing & working with data.
Benefits
• Competitive hourly rate along with an annual performance related bonus.
• Hybrid working.
• Hybrid parking on-site with access to a subsidised restaurant.
• Hays Go1 training platform which offers a library of over 70,000 courses.
• Access to Ben - a flexible employee benefits portal offering support across wide range of topics such as mental health well-being, financial or legal matters.
• 35 days annual leave (including bank holidays)
What next?
If you are interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now on
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