Customer Services Group - Visas & Immigration - Public Counter Passport Officer

Customer Services Group (CSG) brings together Asylum & Protection (A&P), Passports, Citizenship and Civil Registration (PCCR) which includes His Majesty’s Passport Office (HMPO) and General Registry Office (GRO), Visas Status & Information (VSI) and Customer Operations Service Support (COSS).

As a major operational part of the Home Office, we play a vital role in supporting the economy and cultural life of the United Kingdom.

The Customer Services Group comprises of two Directorates: The Asylum & Protection (A&P) Group and Visa’s, Information & Passports (VIP) Group.

For more information about working for the Home Office, please visit Home Office Careers website.

To maintain the integrity of the UK passport by examining applications, confirming identity and establishing the nationality of the applicant and to approve for issue those that meet legislative and policy requirements.

Our Counter teams are responsible for providing face to face appointment services for our customers and the back office processing of passport applications to meet the service levels for our Counter Services.

Please note that working on our counters requires alternate Saturday working. Please see further down below regarding working patterns and Saturday working.