Customer Services Officer

Post No. IS1002.42 - Customer Services Officer

We are looking for people to join our Customer Services team working in the City Contact Centre, The Information Zone and Main Reception.

If you are friendly and able to engage in a polite, sincere and welcoming manner with members of the public then we'd like to hear from you. Working for Customer Services we can offer you:

Responsible to the Team Leader, Customer Service Officers will respond to enquiries from the public on a wide range of Council Services. Your aim will be to fully answer queries over the phone and in person initiating services for the customer in a friendly, helpful manner. You will also identify any shortfalls in information provision to fully respond to public enquiries.

You will be educated to A-level standard or have at least 1 years’ experience in a call centre or Customer Services environment. As an excellent team player you will have a good understanding of customer service principles and have the ability to communicate effectively with a wide range of individuals. You will work well under pressure and have the ability to prioritise your own workload.

We encourage applications from individuals who can communicate effectively in Urdu, Punjabi, Bengali, Arabic as well as Welsh and English.

Newport City Council is committed to working towards its workforce being more representative of the population that we serve and particularly welcomes applications from people from the minority ethnic communities represented (or living) in the city. Selection will be made on ability and skills to undertake the role.

We are currently hiring for multiple positions, including full-time, part-time, and fixed-term roles. To ensure that your application is considered for the right position, please clearly specify the position you are applying for within your application.

For an informal discussion please contact Paige Farmer on 01633 656656.

We welcome applications for all our jobs in either Welsh or English. An application submitted in Welsh will not be treated less favourably than an application submitted in English.

Newport City Council is committed to working towards its workforce being more representative of the population that we serve and particularly welcomes applications from people from the minority ethnic communities represented (or living) in the city. Selection will be made on ability and skills to undertake the role.

Our values – Fairness for all, Making a difference, Being responsible, Working together
Ein gwerthoedd – Tegwch ar gyfer pawb, Gwneud Gwahaniaeth, Bod yn gufrifol, Gweithio gydan gilydd