Customer Services Manager

Customer Services Manager - Maternity Cover

The Ambassador Theatre Group is an extraordinary success story in the live entertainment industry. Founded in 1992 in the UK, we’ve grown into the world’s number one live-theatre company today. We cover every discipline in the theatre industry, from operating venues to producing shows and ticketing, through our industry-leading sites ATGtickets.com, LOVEtheatre and Group Line. We are passionate about great shows and our ambition is to help them find the largest possible audiences.

Our three ticketing brands in the UK, each have a distinct offering: 

• ATGtickets.com – one of the world's leading theatre sites, attracting over 40 million unique visitors per year.
• Group Line – the UK market leader for groups sales and consistency voted “Best Ticketing Agency” by industry peers. 
• LOVEtheatre – an official agent for booking London Theatre tickets, featuring exclusive ticket allocations for all manager venues and the most popular London shows, events and attractions. 

We are very excited to be recruiting a Customer Services Manager - Maternity Cover in Sunderland!

Within this role you will report to the Head of Contact Centre and be responsible for a group of 4 x Duty Managers, who run the operations over 7 days a week, 11 hrs per day. You will also work closely with the Contact Centre Systems Manager, Regional Groups Manager and Contact Centre Administrator. In addition, you will be responsible for the delivery of the highest levels of customer service across the Contact Centre.

To be successful in this role you should be an effective people manager with 3 – 5+ years’ experience, have managed teams over 10+ and be confident in your approach to driving high performing team. We work closely with producers, promoters, venues and across other ATG departments such as social media, CRM, marketing and data to ensure we attract the largest possible audience so a clear and direct communication style is essential.

This is a fast paced, super exciting role - a great opportunity to work with some of the best in the business!

Interested? Click on the link to view our full Job Description!

We are a Disability Confident Committed Employer, which means that we are taking action to ensure that people with disabilities and long-term health conditions feel supported, engaged and able to fulfil their potential in the workplace. We will offer an interview or recruitment event to disabled candidates who tell us they wish to participate in the scheme and who demonstrate in their application that they best meet the essential criteria for the role. Where we receive more applications than we are reasonably able to interview for any given role, we will retain applications for the next available interview opportunity wherever possible.
If you’d like to discuss accessibility prior to applying, please review our job description where you will see a contact e mail address to request a confidential discussion. 

We are proud to be an equal opportunity employer and strive to provide a stage for everyone. Onstage and off, we hold ourselves accountable for nurturing an inclusive culture. Find out more about us and our values at atg.co.uk and careers.atg.co.uk