Job Title - Customer Services Officer

Location - Bournemouth BH2

Contract - Temp

Hours - 37

Role summary -

This company is currently seeking a highly motivated and experienced Customer Services Officer to join their team.
As a Customer Services Officer, you will be responsible for providing exceptional customer service to clients and customers while working collaboratively with the team to ensure that all tasks are completed efficiently and effectively.
This is a great opportunity for someone who is looking for a challenging and rewarding role in a dynamic and fast-paced environment.

Key Responsibilities:

• Provide excellent customer service to clients and customers.


• Work collaboratively with the team to ensure that all tasks are completed efficiently and effectively.


• Respond to customer inquiries and complaints in a timely and professional manner.


• Process customer orders and payments accurately and efficiently.


• Manage and update customer information in the company's database.


• Identify and escalate issues to the appropriate team members as needed.


• Assist with other duties as assigned by the manager.

Requirements:

• Previous experience in a customer service role.


• Excellent communication and interpersonal skills.


• Strong problem-solving and decision-making skills.


• Ability to work independently and as part of a team.


• Strong attention to detail and accuracy.


• Proficient in Microsoft Office and other relevant software.


• Ability to work from home as well as in the office as and when required by the manager.


• Must be a local candidate with experience in Customer Services.

If you are interested in this position and meet the above criteria, please send your CV now for consideration.

If you require any additional information regarding the position, please call George at Service Care Solutions on 01772 208 966 or send an E-Mail to George.Westhead@servicecare.org.uk