AddressCustomer Services Officer
Career grade 10-9
Starting Salary - £23,500
37 hours per week
Permanent
In Office - Hastings Location
This is an exciting opportunity to join our busy, fast paced customer driven Community Contact Centre. You will be striving to deliver excellent customer service to members of the public, regardless of access channel, i.e. face to face, phone, email or web services to proactively resolve customer issues, dealing with enquiries involving all council services including Council Tax, Housing Benefits, Homelessness, Parking, Environmental Health, Waste and Recycling.
You will need to have excellent customer service skills, experience of working with the public, prepared to have challenging conversations and enjoy working as part of a team. We will provide all the training and development you need to fulfil the role. You will be expected to work in our offices in Hastings Town Centre and occasionally work from home. If you want a role which is varied and fast paced, if you possess excellent communication and IT skills and want to make a difference, then this is the job for you!
Closing date: 11 March 2024 at midday
Job Types: Full-time, Permanent
Salary: £23,500.00-£26,421.00 per year
Benefits:
- Bereavement leave
- Company pension
- Cycle to work scheme
- Sabbatical
- Sick pay
Schedule:
- Monday to Friday
Ability to Commute:
- Hastings, TN34 3UY (required)
Work Location: In person
Reference ID: CSG/24/271773
