Customer Solutions Executive - Golf Industry

We are looking for a bright individual with an understanding of retail EPOS systems and general IT tasks to join our highly successful and well-established client in the Golf Industry. This is a brand-new role and a unique opportunity to grow with this new project as it expands rapidly in the next 12-24 months.

In this role you will provide first line support to members of the organisation who have purchased a new EPOS system. You will also remotely support the installation of the EPOS systems.

Salary circa £30,000, 37.5 hrs per week, plus

• Attractive Company Pension Scheme
• Hybrid Working
• Sage Benefits Package
• Annual Bonus
• Access to trade-price golf products
• Access to Private Healthcare

Key Responsibilities

• Answering direct calls and enquiries from members
• Diagnosing and rectifying issues to meet member expectations
• Escalate any complex problems to the software developers where necessary
• Assisting the implementation manager with EPOS system implementation tasks such as delivering remote training sessions and equipment setup support
• Remotely support new members through their POS installations
• Processing product amendment suggestions reported by members

Professional Experience Required:

• Strong computer skills
• Customer support/Customer service experience
• Microsoft Excel experience
• Understanding of POS systems
• Interest in the Golf Industry beneficial

Please note that we will only contact those candidates that we assess as suitable for the positions we have currently available based on their experience, training, and skills. If we do not have anything suitable, we will not keep your CV for more than 30 days.

As an equal opportunity employer, Bucks and Berks Recruitment is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply.