Graduate Customer Executive

This is the largest independent automotive leasing business in Europe with their southern head office based in Milton Keynes.
From their base in Milton Keynes, they supply businesses with highly efficient fleet finance and management solutions for their company cars and vans.
As a large firm they have maintained an impressive rate of organic growth by providing customers with an irresistible combination of reliability, ingenuity, and value for money. Their financial strength, scale of infrastructure and high calibre systems provide them with an enviable platform for growth, but it is their people that have delivered the goods.
Customer focus is a much-used cliché that is so rarely delivered, but the culture of their business really does encourage enthusiasm, initiative, and a genuine desire to deliver the extra mile in customer service.
The ability to stand out from the crowd in this way is seen as fundamental in their plans to expand the business to the next level.
From learning valuable skills to amazing progression routes, this opportunity is not one to be missed.
Do you have a passion for cars and hoping to start or continue your commercial career in this sector?
JOB TITLE: Graduate Customer Executive
START DATE: ASAP
OVERVIEW OF ROLE:
A challenging opportunity for a graduate who has a passion for delivering exceptional service to clients while working in an ever-growing sector.
This firm are looking for someone with an interest in a business role that is varied and challenging, and the ability to think on your feet to join their growing organisation.
The purpose of the role is to act as an ambassador for the firm, dealing with a range of clients, providing support and delivery of services to clients, drivers, and the commercial team.
KEY RESPONSIBILITIES:
• Dealing with incoming enquiries by telephone and email
• Dispatch of contract renewal emails and assist with vehicle selection, ensure vehicle fit for purpose, lifestyle requirements etc
• The organisation of demo vehicles as requested by our customers, ensuring the appropriate models are in line with driver grades and considering the company guidelines
• Obtaining confirmation of on the road prices from suppliers
• Preparation of vehicle quotations using our in-house system making sure that correct discount levels have been applied and adhere to the tailored client policy
• Raising company proceed to order or tailored client order forms as relevant
• Sourcing and ordering of vehicles with our internal and external suppliers
• Having an overview of any day-to-day driver or vehicle concerns and escalation to Ops or Imps if required
• Initial DR enquiries, liaising with DR team
• Arranging for any relevant authorisation letters to be sent to drivers as requested e.g. overseas travel, fitment of towbars, parking permits etc.
• Liaise closely with relevant area manager
• Act as ambassador for the company on all external or internal reviews or meetings with customers and/or suppliers
PERSON SPECIFICATION:
• Degree - all disciplines considered however business-related subjects would be desirable
• Good numeracy skills
• Flexible approach, highly self and team motivated with the ability to build effective internal and external relationships
• Confident, proactive, and dynamic, with a can-do attitude, enthusiastic with high level of energy
• Excellent organisational and prioritisation skills, delivering a systematic, controlled approach, with keen attention to detail
• Ability to learn effectively and follow through applying problem solving techniques
• Good interpersonal, communication, verbal, and written skills
• Ability to contribute effectively in a fast paced, changing environment
• Computer literate to intermediate level on all Microsoft Packages and In-house applications
HOURS OF WORK: Monday to Friday 9.00am– 17.30 (37.5 hours per week)
SALARY: £23,760
HOLIDAY: 25 days holiday plus the 8 bank holidays
BENEFITS: The company run a Group Pension Scheme, Employee Interest Free Loan, Childcare Vouchers, VDU- Eye Care Scheme, Cycle to work Scheme and Panto tickets
Vacancy Availability: Immediate start subject to satisfactory CRB check and references
HEALTH & Safety: No current issues to report on site, Immediate start subject to satisfactory CRB check and references
To apply please send your CV to candidate@thegraduaterecruitment.co.uk quoting TGR3050
https://www.thegraduaterecruitment.co.uk/vacancy/graduate-customer-executive