Customer Success Consultant

Overview: Wenup, a pioneering startup in the realm of couples agreements, including prenuptial and postnuptial agreements, is seeking an emotionally intelligent and experienced Customer Success Consultant to join our team. This role is perfect for a working parent or anyone who can commit up to 4 hours per day, with the flexibility to scale hours based on individual circumstances. As the first point of contact for our customers, you will engage in consultative conversations to understand their needs and explain our services.

Responsibilities:

1. Customer Interaction:

   • Serve as the first port of call for customers inquiring about our services.
   • Engage in consultative conversations to understand the specific needs of couples and provide detailed information about our services.

2. Service Explanation:

   • Clearly explain how Wenup's prenuptial and postnuptial agreement services work.
   • Address customer questions and concerns in a knowledgeable and empathetic manner.

3. Consultative Support:

   • Provide non-salesy, consultative support to help customers make informed decisions.
   • Maintain a supportive and understanding approach throughout customer interactions.

4. Scheduling and Availability:

   • Maintain an open calendar for a set number of hours per day, allowing customers to book consultations at their convenience.
   • Handle scheduled calls efficiently and professionally.

5. Knowledge and Training:

   • Develop a basic understanding of the legal aspects related to prenuptial and postnuptial agreements (training will be provided if necessary).
   • Stay informed about Wenup’s service offerings and updates to provide accurate information to customers.

Qualifications:

• Experience: Experience in a customer-facing role, preferably in a consultative or support capacity.
• Emotional Intelligence: High level of emotional intelligence and the ability to connect with customers on a personal level.
• Communication Skills: Excellent verbal and written communication skills.
• Flexibility: Ability to commit up to 4 hours per day with flexibility to scale hours based on individual circumstances. This doesn't need to be every day, and can be spread throughout the week depending on your other commitments. 
• Understanding of Legal Concepts: Basic understanding of the law relating to prenuptial and postnuptial agreements is a plus but not essential.
• Interpersonal Skills: Strong interpersonal skills and the ability to handle sensitive conversations with care and professionalism.

Benefits:

• Flexible working hours tailored to the candidate’s schedule.
• Opportunity to work remotely.
• Be a part of a dynamic and innovative startup environment.
• Training and development opportunities to enhance your understanding of legal concepts.
• Competitive compensation based on experience and hours committed.