Customer Success Manager

Package: £35-£40k base, + £5-£10k bonus
Location: North East HQ hybrid, flexible to candidates out of region on a remote basis
Benefits: incl 30 days holiday inc stats, pension, healthcare
The Role:
Our client is a leading SaaS provider in the North East of England with a unique suite of services. They are currently looking to appoint a talented Customer Success / Account Manager who would take responsibility for onboarding new clients, account reviews, and customer communications.
This is a key role, ensuring clients get off to a great start, with a seamless transition from sales to Customer Success, you will take ownership of retention and revenue growth targets. We are looking for a dynamic individual who has a passion in building relationships and can offer best-in-class customer service.
* Take new clients through the onboarding process. Working closely with sales, marketing, and the technical team to ensure clients are 'launched' on optimal terms.
* Good understanding of websites and familiar with the different platforms such as HTML and WordPress.
* Own the client journey from sale to renewal (and beyond).
* Help define and deliver account reviews and appropriate communications to ensure client satisfaction.
* Create opportunities for revenue growth.
* Ensure clients renew on the same or better terms.
* Use all data and relevant resources to create compelling client stories to amplify our success.
The Person:
You will possess a minimum of 2 years experience in a similar customer facing B2B role (Customer Success, Account Management, Customer Service).
* Be able to handle a range of different tasks so being organised will be key with strong administration skills.
* Confident communicator, friendly, enthusiastic, comfortable talking to stakeholders of all levels on the phone, email, or face-to-face.
* Ability to work independently and thrive in a process-driven, task-orientated, team environment.
* Comfortable producing reports and data analysis.
* Quick and capable learner, a thirst to be an expert in your field.
* Evidence of establishing and maintaining exceptional client relationships that fuel growth.
* Confident communicator, friendly, enthusiastic, comfortable talking to stakeholders of all levels on the phone, email, or face-to-face.
* Excellent time-management, able to prioritize key tasks, manage multiple conversations whilst never letting an opportunity slip.
* Experience of working in SAAS/Tech start-up is highly desirable.