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Form of workCustomer Success Manager
£45,000 + Bonus and Benefits
Hybrid - Central London
Our client is a luxury tour operator specialising in luxury leisure travel to worldwide destinations.
They are now recruiting for a Customer Success Manager to help support their team of independent travel consultants assisting with any operational issues, product knowledge any ticketing issues.
Candidates for this role must have a background gained within tour operations (essential) with good knowledge of GDS systems and ticketing.
This role is offered on a hybrid basis - Central London
Customer Success Mangers Responsibilities
Managing a team of independent travel consultants by being their day-to-day contact for questions and issues via phone, emails, and virtual meetings
Develop personal, solid, consultative with each independent travel consultant.
Regular catch ups to review their portfolio and knowledge and provide ongoing development.
Problem solve any issues the they may have in regards to ticketing, cancellation, hotel issues, internal IT problems, customer service issues etc
Customer Success Managers Experience Required
Experienced gained within tour operations in the travel industry is essential in a similar role or within operations, reservations management or account management.
Experience in customer complaint handling.
Good training and development skills
Working knowledge of a GDS
Customer Success Managers Salary and Benefits
Base Salary of £45,000
Annual bonus
25 days annual leaving plus bank holidays,
Pension,
Private healthcare
life assurance,
perk box
Discounted travel
Hybrid working
To apply for this Customer Success Manager role, please email your CV and a member of the team will be in contact to discuss the opportunity and company.
