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Form of work
SalaryCustomer Success Manager - Required for this luxury tour operator. They are looking for someone to support and look after the 100 independent consultants with support of the team. Salary around £45,000 plus great benefits listed below.
Customer Success Mangers Duties
- Manage 100 ICs by being their day to day contact for questions and issues via phone, emails and in person meetings
- Develop personal, solid, consultative with each Independent consultant
- Regular catch ups to to review their portfolio, Technology, travel tool and professional development,
- Act as trusted mentor/Coach
- Proactively monitor revenue activity
- Problem solve any issues the ICs may have in regards to ticketing, cancellation, hotel issues, internal IT problems, customer service issues etc
Customer Success Managers Skills Required
- Strong background in the travel industry ideally in a similar role or within operations, reservations management or account management
- Extensive experience within tour operations
- Experience in customer complaint handling
- Skilled communicator
- Proven problem solver
- Working knowledge of a GDS
Customer Success Managers Additional Information
- Ideally 1/2 days per week in London but they are flexible on this for the right candidate
- Great benefits including 25 days annual leaving plus bank holidays, pension, Bupa, up to a 5% bonus, life assurance, perkbox,
If you are interested in the above role please apply online or send your cv to
Don't keep a good thing to yourself
We grow our business through referrals, so please don't keep us to yourself. If you think we're doing a good job and know of someone who would benefit from our services, please pass on their name and number to me and I promise we will follow it up. Many thanks.
C&M Travel Recruitment is acting as an Employment Agency in relation to this vacancy. We are committed to equality of opportunity for all candidates. For more opportunities, please visit www.candm.co.uk
