Customer Success Manager

CSM Lead - Fleet Management SaaS

The Company

Fleet risk management software and hardware

First CSM hire so great chance to lead a team in the future

Established name for over 20 years, in high growth phase

Achieved over £10m in turnover

Partnership & backing from £2.6bn organisation

Customers include household names like the NHS & Aviva

Recently won some considerable clients hence the need for this role

The Role

Onboarding new key clients for the business

Building out CSM practice and processes

1st point of contact for clients

Managing churn and increasing customer retention

Driving account expansion and increasing lifetime value

Collecting customer feedback and closing feedback loops

In the long term, responsibility for growing out the team

Up to £30-£40k base + yearly company bonus

The Candidate

Experience in a client relationship role, ideally as a CSM

Minimum 2-3yrs experience

Ideal candidate will have experience in technology space

To use problem solving skills to solve customers’ obstacles and sell them the right solutions.

The ability to communicate effectively is essential.

Able to been in office 5x a week