Address
Form of work- A great opportunity to join a leading technology team
- To support and develop marketing strategies
About Our Client
Our client is a well-established entity in the financial sector based in Manchester, boasting a significant market share and employing over 200 dedicated professionals. They are known for their innovative solutions and commitment to excellence, serving a wide range of clients from small businesses to large corporations.
Job Description
- Develop and implement robust strategies to boost brand visibility and market share.
- Oversee the Customer Success journey to ensure optimal client satisfaction and loyalty.
- Collaborate with the sales and product teams to align strategies and drive business growth.
- Use analytics to monitor, evaluate and report on Customer Success initiatives.
- Manage customer communications and handle escalated issues to maintain high service levels.
- Spearhead Customer Success training and development programs for staff.
- Drive the development of Customer Success resources to assist clients.
- Foster a culture of continuous improvement within the team
The Successful Applicant
A successful Marketing and Customer Success Manager should have:
- Proven experience within the insurance or financial services industry.
- Strong analytical skills to make data-driven decisions.
- Excellent leadership and team management abilities.
- Exceptional communication and Customer service skills.
- Proficiency in using CRM software and marketing analytics tools.
What's on Offer
- A competitive salary package
- 20 days holiday plus bank holidays.
- Pension scheme with 6% matched contribution.
- Opportunity to work with a team of passionate professionals in the financial industry.
- An inclusive company culture that values employee input and fosters growth.
This is your chance to make a real impact within a forward-thinking insurance company.
Contact
Harriet Millington
Quote job ref
JN-012024-6317712
Phone number
+44 161 828 6200
