Customer Success Manager

Company: A multi-award-winning SaaS company, recognized as one of the best places to work, has now grown into a strong team, collaboratively working to radically improve their industry for everybody.

With millions of users already subscribed to their in-house platform, which has surpassed all industry projections, they're seeking an analytical yet highly personable Customer Success Manager with proven SQL skills to join their budding data team.

The role, more client-facing than a typical analyst position (though data analysis will remain a core part of the role), requires an applicant to be highly adept at presenting and comfortable communicating compelling data stories to the brand's various retailers.

Location | Workplace policy: Hybrid working from a central Manchester office

Salary: £30k - £35k + perks

What the role will include?

• Utilise data to uncover insights that will improve client’s performance
• Collaborate with partnership teams and work alongside to provide ROI to clients
• Foster warm relationships with clients and provide regular reports on performance
• Work to achieve all KPIs and create dashboards that effectively showcase the brand’s value to clients
• Establish a comprehensive view of the brand’s tech and platform so you can effectively sell to prospect clients

What skills do you need?

• Relevant commercial experience in a customer facing data analysis role
• Excellent analytical skills that can take and present data to people of varying levels of knowledge
• Proven skills in SQL & excel
• Comfortable managing multiple workloads and juggling datasets in an organised manner

Next steps:

This role will appeal to an ambitious Customer Success Analyst with strong SQL/ Data presentation skills and who wants the autonomy to make key technical decisions within a business that is not slowing down with their growth plans

For more info regarding this great role, apply now and we’ll be happy to delve more into the specifics of what our client’s plans are and your integral role in helping deliver them.