Customer Success Manager

About Revolut People deserve more from their money. More visibility, more control, more freedom. And since 2015, Revolut has been on a mission to deliver just that. With an arsenal of awesome products that span spending, saving, travel, transfers, investing, exchanging and more, we've helped 35 million customers get more from their money. And we're not done yet.
As we continue our lightning-fast growth,? two things are essential to continuing our success: our people and our culture. We've been officially certified as a Great Place to Work™ in recognition of our outstanding employee experience! So far, we have 8,000 people working around the world, from our great offices or remotely, on our mission. And we're looking for more. We want brilliant people that love building great products, love redefining success, and love turning the complexity of a chaotic world into the simplicity of a beautiful solution.
About the role Revolut People is the engine behind Revolut's historic employee growth. A Human Capital Management (HCM) platform designed and built to solve the challenges of modern, ambitious businesses. It's one solution for the complete employee journey, simplifying all things people ops and giving employees the tools they need to be more productive. Our mission: help companies reach their true potential
Implementing HR software is typically a difficult and lengthy process. We're here to change this. As the first Customer Success Manager, you'll have a direct influence in the way we go about it. Being the voice of the customer and identifying best practices to shape our operations and the experience of our customers.
Your mission is to build and lead a world class Customer Success team from scratch, relentlessly focusing on providing the fastest and most streamlined onboarding experience for clients and partners, driving exponential growth in product usage in your client book, and building trusted relationships with your clients.
You will be at the forefront of our mission to Revolutionise how organisations manage and work with their people. Up for the challenge? Let's get in touch
What you'll be doing

• Collecting customer requirements and design implementation strategies to achieve their business objectives
• Onboarding new customers, including product implementation and project management for GTM
• Working with customers to drive product adoption within their organisation and building strategies to continually increase engagement
• Implementing a system to document and communicate product feedback to relevant teams including Product, Engineering, Sales, Marketing, and Operations
• Building and maintaining internal and external knowledge base for customers and internal teams to reference, including self-service instructions

What you'll need

• Experience developing trusted relationships with new clients and serving as a consultant
• A bachelor's degree
• 2 years of experience in account management/Customer Success

Nice to have

• Expertise in implementing and driving engagement of HR SaaS products
• Experience managing project launches and GTM plans with clients
• A STEM background

Building a global financial super app isn't enough. Our Revoluters are a priority, and that's why in 2021 we launched our inaugural D&I Framework, designed to help us thrive and grow everyday. We're not just doing this because it's the right thing to do. We're doing it because we know that seeking out diverse talent and creating an inclusive workplace is the way to create exceptional, innovative products and services for our customers. That's why we encourage applications from people with diverse backgrounds and experiences to join this multicultural, hard-working team.
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