Customer Support Administrator

The role: Customer Service Administrator
Contract: Full time permanent
Location: NN6 - Car driver is essential due to the location
Salary: Up to 23k

SF Recruitment is partnering with a leading business in Northampton, seeking a Customer Service Administrator to join their growing team.

If you have a background in administration, exceptional data input skills, and thrive in a dynamic office environment, we want to hear from you.

Role Overview:

As an Customer Service Administrator, you will become an integral part of a small, friendly, and busy operations team. Your responsibilities will include being the primary contact for telephone inquiries, managing day-to-day Field Agents and client queries, and ensuring accurate data input and documentation handling.

Key Responsibilities:

• Act as the first point of contact for all telephone traffic to the office.
• Manage day-to-day Field Agents and client queries efficiently.
• Load client instructions onto the system, ensuring all relevant information and documentation are attached.
• Conduct quality control on field agent reports, making necessary amendments, rejections, and timely submissions to clients.
• Ensure all reports meet the agreed-upon SLA's and comply with Data Protection legislation.
• Adhere to company processes and procedures, ensuring full compliance.
• Collaborate with Team Managers and Senior Managers, providing necessary support.
• Manage complaints in accordance with established processes and requirements.

Candidate Requirements:

• Previous experience in an administration and support role.
• Exceptional attention to detail.
• Prior experience in a clerical role within a fast-paced office environment.
• Ability to handle multiple concurrent demands and adapt to changing requirements efficiently.
• Strong IT proficiency; confident using Microsoft Office.
• Excellent communication skills to liaise across all levels.
• Dynamic, quick learner, and self-motivated.

Working Hours:

• 08:30 to 17:00 with a 1-hour lunch (37.5 hours per week).

Salary and Benefits:

• Basic salary up to £23,000.
• Additional benefits include free parking, pension, and a generous holiday allowance.
• Due to the location, a valid driver's license is required.

If you are ready to take on a challenging and rewarding role in a growing organization, apply now by submitting your CV.