Customer Support Administrator

Customer Support Administrator
Telford
Permanent
Circa £26,000 - £28,000 per annum
Monday to Friday 8:45am – 5pm
Prince Personnel are working with a prominent international business that is based in Telford who is looking for a Customer Support coordinator to join them on a permanent basis. The coordinator will be responsible for providing a professional and proficient service to their global customer base by supporting with the effective scheduling of engineer & installers diaries, and all associated tasks to ensure work is completed as arranged.
Duties will involve:
• Customer Support department interface for customer enquiries.
• Generating and issuing recommended system spares quotations.
• Maintain accurate and up to date paper and computerised customer files.
• Assist in the provision of performance accounting reports on: Quotation issued / orders received.
• Outstanding service orders.
• Service utilisation.
• Service & Spares sales (contract and non-contract).
• Assist in arranging all scheduled and non-scheduled service visits and installations worldwide, including customer communication, availability of materials, travel arrangements, & report completion.
To be considered for this role you will ideally have excellent written and verbal communication skills and have good administration skills. The majority of tasks in this role will be sent in via email and therefore you must be extremely well organised and have the ability to prioritise your workload. Knowledge of using CRM systems would be an advantage, as would coordinating engineers / field technicians’ diaries and travel requirements. You will be a good team player and be IT literate.
The application process:
Our mission is to support our clients in their creation of an equal, diverse and inclusive workforce. We are committed to providing a barrier-free recruitment process, so if you require any reasonable accessibility adjustments within the application process, then please make it known at the earliest opportunity.
We will carefully consider your details and advise you if we're able to progress with your application within 72 working hours. If you do not hear from us within this time your details won’t be retained. So, if you're not successful on this occasion, do continue to respond to future roles we advertise. In the meantime, all good wishes and continued success with your search for employment.
About Us
Prince Personnel are an employment agency working on behalf of our client. Whether you’re seeking a new permanent position, temporary assignment or contract you’ll find us easy to deal with. Located in thriving Telford, we focus on jobs in Shropshire, Staffordshire and North Wales. Prince Personnel specialise in commercial, accounts and finance and technical recruitment. With the best jobs around we are an independent agency working hard for you.
Reference: DE26089