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SalaryCustomer Support Administrators / Processor - £21,340 plus career progression salary increases & bonus
Start Date: 11th March 2024
Permanent, Full Time - 35 Hours
Location: Ormeau Road then City Centre. Office based then hybrid
Are you looking for a new and exciting career and able to start on 11th March
We are looking for ambitions Customer Administrators to join our Equity Release/CARE team here at HUB, delivering an exceptional and friendly service. If you are customer orientated and have good attention to detail, come join us at The HUB Group.
Our New Customer Administrators, process new business applications accurately and efficiently for our Equity Release/CARE customers. This is a dual role where you will spend 50% on administration and 50% contacting customers over the phone, ensuring the customer completes their retirement journey through our service and that customers receive the right outcome every time. A full induction and training programme is offered, enabling you to deliver an exceptional customer experience.
Salary: £21,340 plus career progression salary increases & discretionary bonus
Location: Ormeau Road. Office based then hybrid
This is a full time, permanent position at 35 hour week, Monday - Friday 9am-5pm. Initially this is office based, however once probation is complete, the role is then offered on a hybrid model (3 days in the office)
Who are HUB and Why Us?
At the HUB Group (part of Just Group plc – a FTSE-250 company) we are focused on finding the right financial solutions for people approaching or in, retirement. Our purpose is to help people achieve a better later life. We provide advice on releasing equity from people's homes, turning pension savings into an income for retirement and funding long-term care.
We want to ensure all our people are supported to become subject matter experts within their chosen career field. We’ll invest time in developing you and your career goals through our career development frameworks. Not only does your salary increase, will you also be provided with technical and skills development training and have access to on demand learning and opportunities to upskill within your career field or multiskill into another part of the business
What can we offer you?
Career progression salary increases and discretionary bonus scheme – opportunity to raise salary up to £24k, based on role performance & personal attitudes at work
28 Days Annual Leave (plus bank holidays), Birthday day, plus Sustainable Travel Time – extra time off for employees who go on holiday via transport with lower carbon emissions than air travel.
Amazing Pension Scheme - Employer starts at 7% and increases to 10% based on your contribution
Private Medical Cover, Income Protection and Life Assurance
Learning and Development opportunities - including access to LinkedIn Learning.
FREE access to the Headspace App, a 24/7 Employee Assistance Helpline and Trained Physical & Mental Health First Aiders (On-Site)
Plus, a variety of Employee Funded Benefits available to you via our Online Benefits Portal including Dental, Cycle to Work schemes, Charitable Salary Giving and much more
More About What You Will Be Doing:
As a New Customer Processor, you will ensure that new business applications are processed efficiently and accurately, whilst providing and maintaining excellent levels of customer service.
You will take ownership and responsibility of your new business applications and customer enquiries, providing prompt and efficient response as well as ensuring that informative and accurate information on products and services we offer is provided
A full training and induction programme is offered, to enable you to deliver an exceptional customer experience in every interaction, by being helpful and making doing business with us an easy, efficient and positive way.
Who do we look for:
To be successful in this role, we seek people who are driven to provide excellent customer service and who maintains focus even when faced with high volumes of work, ensuring accuracy is not compromised, as well as the following:
Experienced in both administration and customer interaction via telephone.
Customer orientated and have the customer’s best interest at the heart of everything you do
Able to work under pressure to achieve objectives within timescales, without compromising accuracy and quality
Extremely organised, with the ability to make intelligent decisions when faced with competing priorities
Excellent at both verbal and written communication, with great interpersonal skills and the ability to communicate at all levels
GCSE (or equivalent) educated as a minimum with Grades C or above in both English and Maths
If this sounds like your next opportunity with career progression, we want to hear from you!
