Customer Support Administrator

Customer Support Administrator
Ref: RCN02351
RCN Cardiff Gate Office with hybrid working
£28,998
There is more to the RCN than you might think. We’re a trade union with a membership of close to half a million nurses, midwives, nursing support workers and students. We support their practice, represent them, lobby on their behalf, and develop them. We exist to make a positive difference – to the working lives of our members and ultimately to standards in patient care. Our employees are drawn from many walks of life – we are nurses, marketers and communicators, administrators, IT professionals, policy and finance experts, lawyers… together we are so much more. We couldn’t do what we do without our people.
We're accredited with Investors in People Silver Standard. Our people are our greatest asset, and we want people who can contribute to our purpose in line with our values.
As a Customer Support Administrator, you’ll use your enthusiasm, positivity and your customer service skills to deliver an exceptional service to our members.
In this varied role every day will be filled with possibilities. You will be taking inbound calls, making outbound retention calls or answering member queries via email and web chat.
We'll look to you to deliver excellent customer service consistently across all our communication channels. It's a great way to build on your skills and experience and develop your potential.
As well as exceptional customer service skills, to join us you’ll need great communication, customer retention experience, rapport building skills and, ideally, have a contact centre background in a customer service environment.
Whatever your background, you'll be efficient, accurate and show a real customer focus in all you do.
To succeed at the Royal College of Nursing all you need to do is think bigger, better and brighter. And with an attitude like that, anything’s possible.
*What we offer you*
We expect you to look after our members and we expect you to be rewarded for it. Our pay is highly competitive with annual leave up to 32 days plus bank holidays. We offer an impressive range of benefits, a broad range of learning development opportunities and an award-winning health and wellbeing programme.
Balancing work and life commitments is important to us as an organisation. We are a diverse organisation and understand everyone has different needs. Many of our employees enjoy flexible working enabling them to deliver results whilst having a good work life balance. We offer generous maternity, adoption, paternity, and shared parental leave packages.
We offer blended office and home working to empower our people to do their best work recognising that, to give our best, we must be able to balance the demands of work and home.
Please submit a supporting statement demonstrating how you meet the criteria for this role. You may not be shortlisted if you don’t.
Assessments to be held on 28 February 2024.
Interviews to be held on 29 February 2024 at our Cardiff Gate Office.
*Contact details*
For more information or for an informal discussion about the role please contact Rachel Dibble/Laura Roberts, Customer Support Team Managers:
Rachel.Dibble@rcn.org.uk
Laura.Roberts@rcn.org.uk
For more information on the Recruitment & Selection process, please contact recruit@rcn.org.uk
Closing date: 18 February 2024.
Assessment centre: 28 February 2024.
Interviews: 29 February 2024.
Job Types: Full-time, Permanent
Salary: £28,988.00 per year
Benefits:
* Company pension
Work Location: In person
Reference ID: RCN02351