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Form of work
SalaryWe are seeking a motivated and customer focused individual for our client s site based in the Wherstead road area of Ipswich. The organisation manufactures and distributes products throughout the UK, Europe and the USA enjoying immense commercial success. The company remain a small robust team priding themselves on providing exceptional customer service and satisfaction.
Responsibilities include: -
• Respond to customer inquiries via the phone and email in a timely manner
• Uploading orders to in house database
• Provide accurate product information (full training provided)
• Processing payments
• Maintain customer records and provide delivery updates
• Follow up customers to ensure any queries or issues are resolved
• Provide general admin support to the wider team where necessary
This is an exciting permanent opportunity to join an industry leading organisation within a supportive work environment.
Ideally, applicants will have a strong customer service / administration background with good attention to detail and be numerate and literate with strong IT skills. Hours 9.00am 5.00pm Monday to Friday. Paying £23k per annum depending on experience, the company also offers on-site parking and an annual bonus scheme.
